Cmsmart Marketplace FAQs (Part 1)

cmsmart marketplace faq

Here is list of Cmsmart Marketplace FAQs  about selling products and other related issues. All questions have been answered to efficiently help sellers during collaboration on our market. Hope this is useful!

1. How Cmsmart marketplace works?
Cmsmart Marketplace is full multi – vendor system to sell and manage downloadable products. Seller submits their product and waits for a careful review from the Cmsmart staff to ensure it meets different quality criteria.

The product will be published to be sold on the market with a accurate feature introductions and attractive introductions of text and image. Intro videos, demo and client testimonials is always included in the product pages together with information of compatible CMS, change logs, product catogization, etc…

Buyer will base on his complex mind of comparison to decide to buy a product. The payment is sent to Cmsmart Account, not the seller. Buyer can download almost immediately right after the payment is done and begin to use the product.

Seller can update change logs, upload new versions, edit current product information and photos; ask for client testimonials, and always provide the support to clients. Any dispute is handle by the Cmsmart staff to connect the troubleshoot from Seller and buyers.

2. How can I become a seller?
Anyone can become seller as well as their product is committed to the marketplace policies. Submit your product to sell on Cmsmart is a very easy steps and completely free at no charge.

Firstly you have to prepare a high quality product to sell. Read the Seller FAQ and register an account on Marketplace. In your Cpanel, there is a “become an seller” button to open a seller profile which you need to complete. Supply the right information before moving on the seller menu.

Each seller can control almost everything on their products, order list and sale reports. You can also provide support on your own support system or can use our, ticket support system for free.

During the time, a Seller Account Manager from Cmsmart Marketplace will work with you closely to support your step by step transition as well as to improve your product and sale performance.

We also provide a very detail tips and hints in the product submit form so you can optimize your product presentation and soon to see your products published.

3. Do you have any useful tips to help Sellers earn more money?
Yes! The guideline of product submission is the first step to help you sell more and more products, please strictly follow it. Also, there are dozens of articles explaining and helping Seller in is marketplace blog.

4. How do Sellers get paid?
When you sell an item, earnings will be deposited into your account balance. Your earnings can be used in the following ways:

To purchase files on any of the Cmsmart Market.

Once your balance has reached $50, you may request a payout to your Payoneer Prepaid MasterCard, Payoneer Bank Transfer account or PayPall via your Account page.

Once your balance has reached $500, you may request a payout by bank transfer. Payment by bank transfer often incurs bank fees and charges.

All payment requests are processed at the start of each new month and paid out on the 15th of that month. For example, if you request a payout on the 20th of March, payment will be made on the 15th of April. If the 15th of the month falls on a weekend or public holiday, payment will be made the next business day.

5. Do you have a referral program?
We are developing this referral program and not supplying at this time.

6. Do I retain the rights to my own file?

Yes, it is your file. We just provide a venue to sell it.

7. Can my payment rate ever go down?
Nope, unlike some of the other major marketplaces your rate will never go down, regardless of sales volume. The payment rate which is mostly accepted is 60/40 with 60 for you and 40 for Cmsmart. The payment rate can be depending on each partnership.

8. Are files reviewed or will you accept anything?
Each file goes through a rigorous reviewing process to make sure the quality is top notch. That is why so many buyers choose our marketplaces over those that accept lower quality files.

9. Can I make more money by selling exclusively with
Yes you are mostly welcomed! Our supervisor will consult you more detail on this.

10. Is exclusivity based on the Seller or the individual file? Meaning, could I sell one file here and sell a completely different one on my own site?
Exclusivity is on a per file basis so yes, as long as the files are completely different, you could sell one here and one on your site.

11. Who is responsible for copyright violations in files I’ve submitted?
As the Seller, it is your responsibility to make sure you’re not violating anyone’s copyright by uploading your file. If you’re unsure if you’re allowed to use an asset within your file, ask the owner or a lawyer. However in most case, our account supervisor with give as much as help to your case! We will not give you alone.

12. Who determines the price of my file?
All files are priced by and its staff, to ensure prices consistently reflect factors such as quality, complexity, potential demand and license type. However in most case, Seller give a suggest price for their own works and we will consider to approve that price.

13. Am I required to support the files I upload?
Providing support is a great way to ensure repeat business from buyers.

14. Are there file types that you already have plenty of that you no longer accept?

If a category is oversaturated, that just means the quality standards go up. You’ll have to give it a unique spin or make it much nicer looking for it to be approved.

15. What happen if buyer requests a refund?
Buyer can request a refund case and Cmsmart staff will work with seller and buyer to determine what should finally work out. One of most happened cases is to refund to buyer and the sales volumes from Seller will be deducted the same amount to buyer’s credit.

Click here to see Part 2!

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