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Hi William,
I am Vincent from Sales Consultant department at cmsmart.net
My pleasure to support you in this case.
To get the download file be 300 dpi, you need to upgrade to pro version ( this feature is not available on free version)
Also, the Php setting: memory limit at least 1GB, enable cURL and - CMYK JPG: Imagick with lcms2 delegate is required
Let me know if you still have any questions.
Regards,
Vincent
Sales Consultant Manager
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Email : [email protected]
Skype : live:vincent_4281
Phone/Whatsapp: +84 868 901 261