Dear all clients and partners,
As you know, Cmsmart Network released the Central Ticket Support System, and we are not the same with other marketplaces neworks like Themeforest or Mojo, which does not care enough the support sides on clients perspective. Their whole system is to help to seller sold as much as well all the products, not to ensure the clients recieve as much as possiple the values of customer services after sales. For any one who work for a website projects in CMS industry, the support services is often more inportant than the add-on products itself. As a client of Cmsmart, you are best protected with our Customer Services, especially how we handle the Private support.
Policy:
We are using Central Ticket Support System on CMSmart Market place, so you do not need to move to sellers’ sites for submitting ticket support.You will not need to take times to create a new account and don’t need to give their License ID.
We assure that we will reply issue within 24h, exclude Saturday, Sunday and local holidays of Sellers
Cmsmart Marketplace Staff can interfere with the Buyer and Seller’s ticket when we investigate about Refund Dispute which opened by Buyers to protect Sellers and Buyers’ right, so the clients is always to be in best protected situations
So let us know if you have any help that need
David, CEO
I receive an email that says I have a ticket response but when I go to view the ticket it just goes to a blank screen. Can you please email me [email protected]
Hi Support.
I have purchased your product: Elegan - Virtuemart Responsive Jewelry Template.
It's become 3.6.4 version? Lost when upgrading the plugin installer.
Regards,
Gábor
hi guys,
i am waiting for a reply for my ticket. no reply and at the same time i can't see my ticket questions now. can some one contact me please. i don't how else i can get support
Thanks,
Srini
hi can someone helps us
Hello Janet,
I added some of the product from the admin panel and choose category and saved it. It pop up the successful message but when I open the website and went to that category it does not shows anything. Can you please tell me how to solve this problem.
Hope to get reply from you soon.
Thanks
ok Vincent thank you
Hi Mark,
My dev team checked and fixed your problem.
Please check your ticket.
Regards,
Vincent
HI
I had raised ticket that the extensions not working properly on my magento website (ultimo theme)but still i hav not received any reply from you...i have also provided ftp details as per your request
Hi Harish,
My dev solved your problem and response you on your ticket alr.
Please check it
Regards
Vincent
How do I download the free extension of You Tube for Virtuemart? Each time that I click Download this Product I am taken to my profile and nothing happens. There is nowhere for me to download this extension. This is a free product, right? Please help. Thank you.