Hi Tonghuan,
Many thanks for your contacting us. I am Vincent, working as Senior Account Manager and Consultant at Cmsmart. My pleasure to support you in this case.
I am so sorry to say that currently our products does not support these formats.
Let me know if you still have any questions.

Regards,
Vincent
Sales Consultant Manager
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Email : [email protected]
Skype : live:vincent_4281
Phone/Whatsapp: +84 868 901 261

Hi Vincent

Thanks for your reply.
Is it possible to design the template offline (e.g., as a .json or .svg file) and then upload as a template?

I will have a large number of products (>500) with a design option. It will take a long time for me to design the template online. Instead, I already have layer images (with text) locally saved for all my products.

Regards,
Sherry

Hi TongHuan,
There is only way is create template on Web design Editor.

Regards,
Vincent
Sales Consultant Manager
-----------------------------------------
Email : [email protected]
Skype : live:vincent_4281
Phone/Whatsapp: +84 868 901 261

Hi Vincent. Can I add a question to this feed that might be useful.

If I want to create a business card for a client. How do I go about uploading there logo. What format can I put there logo onto the template. Its cant be a jpeg as it will be low resolution. What file formats to you support for logos for companies.

Another example would be if you have a back ground image of a leaflet. How would I upload this template so this can be a locked field.
Then I will add layers on to for text.

I installed your product a few days ago and have left support tickets for other questions, but im not getting to the bottom if any of this is possible?

Please can you come back to me.

Thanks

Hi Bradley,
Yeah i will update on ticket for you today.

Regards,
Vincent
Sales Consultant Manager
-----------------------------------------
Email : [email protected]
Skype : live:vincent_4281
Phone/Whatsapp: +84 868 901 261