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Can we create design areas with other shapes, e.g. circles, triangles, etc?

Default area is square or rectangle. You can combine with overlay image to create other shapes
Paul Nguyen
By Paul Nguyen

Can I pre-fill the template with user data?

Yes, you can. Our plugin allow you do that.
Paul Nguyen
By Paul Nguyen

Can I create a template using a SVG file?

Admin can create templates. Your template can include SVG, your customer can choose color for each path of SVG.
Paul Nguyen
By Paul Nguyen

How the designed product approval process is done?

After your customer checkout order with their design, you can approve or reject that design in detail order page.
Paul Nguyen
By Paul Nguyen

With some products, I do not want to allow the customer to design them, just upload ready print files as order attach files. How can I do that?

Yes, you can. You have three options for each product: custom design, upload files or both of them.
Paul Nguyen
By Paul Nguyen

What is the different about LITE version and PREMIUM version?

With the Lite version, you can get it for FREE on wordpress.org but the product which you can use to design is limited (only use for 5 products). With Premium version, you can do for unlimited...
Paul Nguyen
By Paul Nguyen

Can I set the file size that customers can upload?

Yes, you can set the maximum file size in the backend.
Xuân
By Xuân

Where can customers choose the video to upload?

Customers can upload video from direct link( Youtube, Vimeo, dailymotion, twitch) or from local (mp4, flv)
Xuân
By Xuân

Can we upload multiple video for each product?

Yes, You can upload as much as you want, it will shows with a slider on your product details page.
Xuân
By Xuân

I use two instance of the site, one in virtual machine local on my PC where I do my test, and one in a virtual machine in Production Server: can I install the theme first in local machine and then in production machine ?

Its ok, we will support you in 1 domain. If you want to install our product on the test page, we can do it for you. After that, you can upload our code to your live site
Xuân
By Xuân

Can you tell me how to resize the video? We are not able to control the width of the video to fill the whole box?

You can configure the width and height of video in admin at the following link: System/config/productvideo/
Xuân
By Xuân

Can I install our products on multiple domains?

It depends on the how many domain license support that you purchase.
Xuân
By Xuân

Where i can see backend demo?

You can find demo admin link in landing page http://demo4.cmsmart.net/product_video_new/index.php/admin
Xuân
By Xuân

What would be the renewal cost? So i have to pay this cost every 6 months? Or can I pay it annually?

The renewal cost will be 65% of the product price. So I think you should use our recurring service, with just $28.8 for each 6 months you will get many benefits below: - Support domain license for...
Xuân
By Xuân

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