With version 2.3.0, we successfully integrated Helpdesk extension into Cmsmart Magento Marketplace 2 theme . Helpdesk extension is used in the ticket system; bring a powerful and flexible solution for Store Support! With Magento 2 Help Desk Extension, it helps you to collect all requests, inquiries, offline chat messages and email in one place. All messages will be assigned to the proper department without leaking information. Below that is the powerful feature of Helpdesk extension:

1. Online chatting with many customers

Our Helpdesk extension included the live chat features which help admin can support many customers at the same time. That saves a lot of time and effort for your support process.

List message on back-end



2. Many ways for customers to get support

It is fast and easy to connect with your customers with 4 simple ways below:

  • Chatbox.
  • Go to the Contact Us menu item and fill out the form.
  • Login or register and create a ticket in the Helpdesk tab in the user account interface.
  • Email the support team’s address.

3. Flexible Assign System To Department & Agents

Tickets are quickly and professionally processed by the different department.



4. Check ticket history easily

You and your customer can conveniently look at all ticket history.

Ticket history

5. Responses with answer shortcut

With the only 1 click, you can reply to the ticket of customers by using the available template. You can create the unlimited template with the various content.

Quick answer

With all benefits above, your site will be more powerful after updating our Marketplace 2 package. If you want to know more about the package, please contact our support team or access to link here.

Best regards.