Help Desk - Multistore Marketplace Magento 2

Helpdesk enables businesses to address customer inquiries and concerns. It also provides businesses with a wide array of support and tools that promote collaboration to respond to queries accurately and instantly.

  • From: $799.00
  • 5 star rating 5 /42 Ratings
  • 12,138 Views
  • Nov 09, 2020

Our Testimonials (43)

Don't just hear from our side, hear from our beloved customers and try our demo, you will find what they said is true

Travis Johng 5 star rating

Submitted:

Travis Johng

  CMSMart is one of a early company who developed Omichanel solution. After reviewing many solutions, I choose CMSMart's Multi-Vendor solution. It is clean, smooth, and customizable. I recommend you to try also.   

Jade 5 star rating

Submitted:

Jade

  Today, I had finished my project. And I want to sent thank you for Mr. Binh, he supported so quickly and good. I give you 5 star for great work style   

mirahelen 5 star rating

Submitted:

mirahelen

  This is great products for my company and I give 5 stars review. Thank you!   

Soumya Lahiri 5 star rating

Submitted:

Soumya Lahiri

  Excellent product and customer support as well. The most difficult part is always been to have proper support after purchase. I am glad that customer service is very much prompt and efficient to meet buyer's expectation. I strongly recommend this product to all intended buyers   

Hoa The Thi 4 star rating

Submitted:

Hoa The Thi

  Good to release version   

Sage 5 star rating

Submitted:

Sage

  Good instant support.. loved it .. NEO is the best ..   

Philippe Josaphat KOUADIO 5 star rating

Submitted:

Philippe Josaphat KOUADIO

  Reliable and available support   

Clubbank Thanakarn 5 star rating

Submitted:

Clubbank Thanakarn

  Good support   

Clarence M. Berry 5 star rating

Submitted:

Clarence M. Berry

  Building marketplace with your solution could help me save a lot of money for implement cost. Your support team worked responsibly and quickly. Good!   

Donna Champagne 5 star rating

Submitted:

Donna Champagne

  Everything works perfectly. Professional interface, convenient management function and simple checkout. I will definately return to Cmsmart again!   

Dung 5 star rating

Submitted:

Dung

  Excellent product! Keep your good work   

Joseph J. Green 5 star rating

Submitted:

Joseph J. Green

  That's amazing. Documentation is clear and easy to understand. Marketplace looks nice on desktop and mobile device. Hope you can keep spreading the magic   

satyabhargav 5 star rating

Submitted:

satyabhargav

  Good support system ,You add value to our business Miracle ,You are good support to us   

Primary Group AB 5 star rating

Submitted:

Primary Group AB

  Miracle has been a big support when installing a new platform! He has made a good job as well as Vicente Salinas! Thanks so much guys for your valuable support!   

Vanessa Acook 5 star rating

Submitted:

Vanessa Acook

  With what your solution's contributed to the development of our business, you totally deserve this compliment. Besides high-quality, I also highly appreciate the professional in the way your developer team work and support. Should try!   

Salim Chabour 5 star rating

Submitted:

Salim Chabour

  Good support   

Bruno Saurer 5 star rating

Submitted:

Bruno Saurer

  Support was helpful, I just wanted them to be a bit faster in the execution of the tasks, but it was fantastic so far   

Kareem 5 star rating

Submitted:

Kareem

  Dear Evan and Jimmy, your support team is very helping and kindly, Thank you very much!   

Yeo Yee Soon 5 star rating

Submitted:

Yeo Yee Soon

  This marketplace is exactly what we are looking for.   

Komil K 5 star rating

Submitted:

Komil K

  When you see: 1. fast support and on time 2. many features are in 1 package 3. updated and bug fixed history of the package Don't hesitate, just buy it. We saw all of these on this package. We are happy and appreciate. Keep good job guys!   

Abbie Bennett 5 star rating

Submitted:

Abbie Bennett

  Since from design and coding perspective this theme is awesome. I am also pleasant with your support team.   

Ahmed Hassan Masood 5 star rating

Submitted:

Ahmed Hassan Masood

  ok thank you very much..your support is very helping   

IR Namsu 5 star rating

Submitted:

IR Namsu

  YOU DESERVE THIS THANK YOU SO MUCH.. GREAT HELP.   

Raul 5 star rating

Submitted:

Raul

  Awsome template and great vocation service team.   

jaydev 4 star rating

Submitted:

jaydev

  Customer support is awesome and very quick. I specially thank Dragon and Vincent Sena for being helpful and quick to respond.   

manpreet 5 star rating

Submitted:

manpreet

  Done , Thank you Evan   

Dheeraj 5 star rating

Submitted:

Dheeraj

  evan is very helping guy i give 5 star for this guy i irritate lot of times but he gave his 99%effort from her side,   

TIMLOR 5 star rating

Submitted:

TIMLOR

  Excellence Theme   

Caleb Kim 5 star rating

Submitted:

Caleb Kim

  Quick support. Great theme. Best out on the market.   

Francis Adereti 5 star rating

Submitted:

Francis Adereti

  Good theme with great customer support. They provided rapid and useful solutions to the issues I had while setting up. Thanks.   

Abdirizak Isack 5 star rating

Submitted:

Abdirizak Isack

  Hello Evan, Thank you so much for your unmatched support , of the multi-Vendor theme, its amazing thank you once again.   

Abigail Young 5 star rating

Submitted:

Abigail Young

  About your Magento multi vendor solution, how can I say? Extremely responsive, rich with extra features and very easy to use. I'm so glad when receiving positive feedbacks from customers and sellers every day. My customers have found my site to be much easier to navigate. Give you five out of five stars.   

Jude Shah 5 star rating

Submitted:

Jude Shah

  Your package is perfect for my purpose. It's simple, elegant, functional and puts the spotlight on my work rather than drawing attention to itself. I'm also glad to work with your developer team. Thank you.   

James T. Wells 5 star rating

Submitted:

James T. Wells

  I'm a little late writing review for your solution, but I've been using it for my marketplace for 1 month and I can say that I totally fall in love with it. The interface is awesome but what I like most is the extensions integrated in this package, they work smoothly and effectively. Thumbs up!   

Philip M. Smith 5 star rating

Submitted:

Philip M. Smith

  I love this package, so much! Your package is absolutely incredible, full options provided. Responsive, nimble, clean and minimal. I wish there was a bigger smiley face I could click   

Jude Barber 5 star rating

Submitted:

Jude Barber

  It is so awesome, I can't tell you how well it's tailored to my business needs. I have used several products with varying degrees of satisfaction before but your solution beats the heck out of those. Thank you so much for this awesome package   

Jeanne Pokrovskaya 5 star rating

Submitted:

Jeanne Pokrovskaya

  . I chose this package for my project for 2 months, I have to say, I really happy with how it works. I don't know whether it is the best in the world or not but I can affirm that it is the most suitable one for my own business   

Thomas L. Wilson 5 star rating

Submitted:

Thomas L. Wilson

  Excellent support and fast and providing so good solutions for my bug. Great multivendor package!   

Fidel N. Alexander 5 star rating

Submitted:

Fidel N. Alexander

  Working with a lot of Magento themes before but I have never ever totally satisfied with them until I use your solution. Simple but elegant! And support team is also awesome.   

Inez T. Hughes 5 star rating

Submitted:

Inez T. Hughes

  Great and professional solution. I like its convenience with full options. You had done great job!   

Boukar Ousman 5 star rating

Submitted:

Boukar Ousman

  Hi Evan, I solve the problem of welcome page, I changed CMS default page to Multisotre 2. Kindly may you install for me the language package that I purchased early this morning? Best Regards   

Hiro Tsukamoto 5 star rating

Submitted:

Hiro Tsukamoto

  Very good muti-vendor theme, and very good support!   

Usman Khan 5 star rating

Submitted:

Usman Khan

  done, good work thanks   

Benefits Of Help Desk - Multistore Marketplace Magento

Magento Help Desk helps to improve workflow, increase your brand recognition, and customer satisfaction. Here are the main benefits of HelpDesk:

Resolve tickets with more accuracy

Agents can route technical questions to the IT professional or an in-house expert for an accurate response.

No tickets are missed

Managers can set rules to auto-convert customer emails to tickets and channel them through ticket management.

Build a knowledge base

Repetitive customer questions can be organized into FAQs. Using page templates, you can build a knowledge base section and add it to your site.

Focus on important tasks

Managers can automate repetitive and routine tasks such as FAQs and administrative compliance so agents can handle more critical helpdesk tickets.

Resolve tickets faster

Agents resolve tickets faster and more accurately through collaboration with other agents, routing to in-house experts, or quickly accessing product specs.

Resolve tickets consistently

FAQs and unique issues are recorded and best practices are logged as a reference for future incidents. Next time a similar query is received, an agent will know exactly how to respond.

Simplify your customer support with HelpDesk

HelpDesk is an important helpdesk software for your business. The goal of using it is to keep customers happy so they don't leave.

Help Desk - Multistore Marketplace Magento 2 Workflow

Key features of Help Desk - Multistore Marketplace Magento 2

Businesses across all industries need to provide outstanding support to keep their customers happy. Our Magento customer support has features that help your business deliver the satisfaction of your customers

Highlight Features Of Help Desk - Multistore Marketplace Magento 2

Help Desk - Multistore Marketplace Magento 2 offer the top-notch features for the best customer support experience. The better service is, the more customer's satisfaction and loyalty you achieve

Keep all messages in one place

Keep all messages in one place

Incoming emails, requests from web forms, and any other sources — everything is in Magento Help. Manage messages from customers in one ticketing system. Improve your workflow to simplify your customer support tasks.

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Automate and optimize your customer support

Let Magento customer service do some of your work for you. Automate repetitive tasks and optimize your response time. Create automated workflows to accelerate your processes. Complete your daily to-do list even faster.

  • Canned responses: Prepare answers to repetitive questions and use them to speed up your response time.
  • Automated assignment: Assign tickets to the right people or teams based on the email mailbox they arrive to.
  • New ticket notifications: Get a messag

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Automate and optimize your customer support
Analyze reports to gain insights and make better decisions

Analyze reports to gain insights and make better decisions

Measure your performance and find trends. Use data to improve your customer service. Browse through HelpDesk tickets reports or export your data to get an overview of your current results and historical data.

  • Ticket satisfaction: Analyze what your customers think about your ticket responses.
  • First response time: Check how fast you respond to a ticket that arrives.
  • New tickets heatmap: Spot peak times when you get more messages than usual.

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Increase your brand recognition

Customize your HelpDesk to improve your brand recognition. Personalize mailing communication with a customizable email template. Build trust and make sure you always reply to customers using your company domain.

  • Custom domains: Reply to tickets using your company’s domain name. Manage multiple email addresses in HelpDesk.
  • Feedback request: Customize the message that asks customers to rate your responses. Make sure it matches your style and brand personality.
  • Signat

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Increase your brand recognition

Backend Screenshots (6)

Bring you the shortest way to understand this product

Frequently Asked Questions

You can find the best answers when you catch problems

Changelog

See our changelog below to update your site better

Compatible with: Magento 2.0.x, Magento 2.1.3, Magento 2.1.4, Magento 2.1.5, Magento 2.1.6, Magento 2.1.7, Magento 2.1.8, Magento 2.1.x, Magento 2.2.0, Magento 2.3.0

Version 2.4.5 Updated: 2019, Jun 29

+ Improved Performance Product and Megamenu collection

+ Fix bug modules: Calculator shipping, Shop by brand

+ Update new version multi vendor module

+ Add lazy load image blocks homepage

Version 2.4.3 Updated: 2019, Mar 26

+ Include two quickstart packages for Magento 2.3.0 and 2.2.7 to avoid conflict with module + php version

+ Improve mobile and desktop Amazon Theme

Version 2.4.1 Updated: 2019, Feb 28

+ Compatible with Magento 2.3.0

+ Update extension used in theme compatible with magento 2.3.0

+ Fixed bug css

Version 2.4.0 Updated: 2018, Dec 19

+ Update new core for home layout Amazon, Ebay, Lazada

+ Update Css

+ Update One Step Checkout extension (improved speed)

Version 2.3.0 Updated: 2018, Oct 25

+ Integrated Helpdesk and Affiliate extension

Version 2.2.0 Updated: 2018, Oct 17

+ Update 4 home with new core

+ Fix bug: Cannot add new product marketplace

+ Improved style all page in desktop, mobile

+ Optimal modules integrated in the theme

Version 2.0.0 Updated: 2017, Dec 01

+ Fix success all compilation bugs

+ Optimize speed load with production mode

+ Update quick start source to Magento verson 2.1.9 (lastest magento verson)

+ Added OneStep checkout extension.

+ Optimize checkout page to fit with marketplace theme

+ Added Product Faq Extension

+ Added new design for Faq pages

+ Added Faq tab in product detail page

+ Added Shop by Brand Extension

+ Added new design for Brand Page

+ Show brand info in product detail pages

+ Update Multivendor Extention to lastest verson (2.2.1)

+ Optimize speed load with vendor pages

+ Added Shipping Cost Calculator Extension

+ Optimize Calculator shipping layout in product detail pages

+ Added Call For Price Extension

+ Show Call for Price button for Call Price product in all product list

+ Optimize Call for Price Popup to fit with marketplace theme

+ Added Admin theme

+ Optimize setting theme to fit with Admin theme

+ Optimize speed load in backend site

Version 1.1.0 Updated: 2017, Nov 27

+ Added 3 layouts : Amazon, Lazada, Ebay

+ Updated Magento core config for 3 new theme

+ Improved source code management for installation

+ Optimize speed load for all layout

Version 1.0 Updated: 2017, Mar 24

Initial release

Our Community

Go to our forum to hear what people discuss and get new info

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Frequently Updated Features

We update our "Help Desk - Multistore Marketplace Magento 2" to help your customers better every day

Diggory Lu

Tutorials

Rose Helen

Tutorials

Charles

Tutorials

Customization Request & Contact Us

Please fill out the customization request form if you need any

Ms.Janet Tran

Skype: janet.tran.92

Email: janet@cmsmart.net

Mr. Vincent Ray

Skype: live:vincent_4281

Email: vincent@cmsmart.net


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