Help Desk - Multistore Marketplace Magento 2

Helpdesk enables businesses to address customer inquiries and concerns. It also provides businesses with a wide array of support and tools that promote collaboration to respond to queries accurately and instantly.

  • From: $799.00
  • 5 star rating 5 /42 Ratings
  • 37,837 Views
  • Nov 09, 2020

Benefits Of Help Desk - Multistore Marketplace Magento

Magento Help Desk helps to improve workflow, increase your brand recognition, and customer satisfaction. Here are the main benefits of HelpDesk:

Resolve tickets with more accuracy

Resolve tickets with more accuracy

Agents can route technical questions to the IT professional or an in-house expert for an accurate response.

No tickets are missed

No tickets are missed

Managers can set rules to auto-convert customer emails to tickets and channel them through ticket management.

Build a knowledge base

Build a knowledge base

Repetitive customer questions can be organized into FAQs. Using page templates, you can build a knowledge base section and add it to your site.

Focus on important tasks

Focus on important tasks

Managers can automate repetitive and routine tasks such as FAQs and administrative compliance so agents can handle more critical helpdesk tickets.

Resolve tickets faster

Resolve tickets faster

Agents resolve tickets faster and more accurately through collaboration with other agents, routing to in-house experts, or quickly accessing product specs.

Resolve tickets consistently

Resolve tickets consistently

FAQs and unique issues are recorded and best practices are logged as a reference for future incidents. Next time a similar query is received, an agent will know exactly how to respond.

Simplify your customer support with HelpDesk

HelpDesk is an important helpdesk software for your business. The goal of using it is to keep customers happy so they don't leave.

Help Desk - Multistore Marketplace Magento 2 Workflow

Key features of Help Desk - Multistore Marketplace Magento 2

Businesses across all industries need to provide outstanding support to keep their customers happy. Our Magento customer support has features that help your business deliver the satisfaction of your customers

Highlight Features Of Help Desk - Multistore Marketplace Magento 2

Help Desk - Multistore Marketplace Magento 2 offer the top-notch features for the best customer support experience. The better service is, the more customer's satisfaction and loyalty you achieve

Keep all messages in one place

Keep all messages in one place

Incoming emails, requests from web forms, and any other sources — everything is in Magento Help. Manage messages from customers in one ticketing system. Improve your workflow to simplify your customer support tasks.

Automate and optimize your customer support

Let Magento customer service do some of your work for you. Automate repetitive tasks and optimize your response time. Create automated workflows to accelerate your processes. Complete your daily to-do list even faster. Canned responses: Prepare answers to repetitive questions and use them to speed up your response time. Automated assignment: Assign tickets to the right people or teams based on the email mailbox they arrive to. New ticket notifications: Get a messag

Automate and optimize your customer support
Analyze reports to gain insights and make better decisions

Analyze reports to gain insights and make better decisions

Measure your performance and find trends. Use data to improve your customer service. Browse through HelpDesk tickets reports or export your data to get an overview of your current results and historical data. Ticket satisfaction: Analyze what your customers think about your ticket responses. First response time: Check how fast you respond to a ticket that arrives. New tickets heatmap: Spot peak times when you get more messages than usual.

Increase your brand recognition

Customize your HelpDesk to improve your brand recognition. Personalize mailing communication with a customizable email template. Build trust and make sure you always reply to customers using your company domain. Custom domains: Reply to tickets using your company’s domain name. Manage multiple email addresses in HelpDesk. Feedback request: Customize the message that asks customers to rate your responses. Make sure it matches your style and brand personality. Signat

Increase your brand recognition

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Customization Request & Contact Us

Please fill out the customization request form if you need any

Ms.Janet Tran

Skype: janet.tran.92

Email: janet@cmsmart.net

Mr. Vincent Ray

Skype: live:vincent_4281

Email: vincent@cmsmart.net


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