Can the shopper's personalised design go to my POD supplier automatically?
Yes, as custom development. The Cmsmart designer keeps a design per order line and can export a print-ready file. The bridge sends that file by URL to the supplier API with the order, print area and variant.
Why not just use the supplier's own WooCommerce plugin?
A supplier plugin is a good choice when you sell the supplier's own catalogue products. It may not pass a shopper's own personalised file for each order line, so check its current documentation. That gap is what the bridge covers.
Can orders go to more than one supplier?
Yes. The integration layer can route by product, region or cost, for example one supplier for apparel and another for wall art or for a different country.
Which fulfilment providers can you connect?
Printful, Printify, Gelato, Gooten, Prodigi, CustomCat, SPOD, T-Pop, Teelaunch, Apliiq, Lulu Direct, Peecho, Printed Mint, Scalable Press, or your own print partner by API, SFTP or an email order sheet. Each section on this page says what we could verify.
What happens when the supplier rejects an order or is down?
The order waits in a queue and is retried. A rejection or repeated failure raises an alert, and the order shows its state in the admin so staff can act.
Does tracking come back to the store?
Yes. Tracking number and link return to the order in WooCommerce and to the customer email, by webhook or polling, depending on what the supplier offers.
How is the project priced?
There is no public price. After the free assessment you receive a quote, with the data map as milestone 1. Supplier fees are paid to the supplier.
Can you work with a client in my country?
Yes. Every Cmsmart service, from custom development, migration and integration to full store builds, is delivered remotely. Clients in any country and any industry can work with the team; Netbase has worked with clients in 80+ countries. Projects run online, through a written proposal, email or WhatsApp, and tickets in the Cmsmart dashboard.
Do you work in my industry?
Yes. Clients in any country and any industry can work with the team; Netbase has worked with clients in 80+ countries. Published Cmsmart projects include stores for web-to-print, merchandise and apparel, signage, packaging and labels, and gifts and promotional products. See the client work at cmsmart.net/projects.
How do I pay securely?
Contracts and payments go to the company, Netbase JSC: plans are paid through PayPal; services are invoiced by Netbase JSC under a written proposal and paid by bank transfer to Netbase JSC's company account or by PayPal Business. Cmsmart (Cmsmart Ecommerce) is the ecommerce brand of Netbase JSC, a company based in Hanoi, Vietnam.
Who do I talk to?
Talk to the CEO, Huy Nguyen (David): message him on WhatsApp at +84 937 869 689 or email project@cmsmart.net. The contact page at cmsmart.net/contact lists every channel, and Request a quote (cmsmart.net/project-proposal) sends your project brief to the team. Tell us the scope and we reply with a plan and a quote.