WooCommerce care service

Support & Maintenance Ecommerce Business

Engagement
Scoped quote, then milestones
Timeline
Confirmed in your proposal
Category
Maintenance Services
Delivered by
Cmsmart Ecommerce
Support & Maintenance Ecommerce Business

How it works

How a fix runs

How a fix runsEvery request is a ticket in your dashboard, with the history of the store kept in one thread.Ticket1Diagnose2Fix3Test4Live andfollowed up5How a fix runsEvery request is a ticket in your dashboard, with the history of the store kept in one thread.Ticket1Diagnose2Fix3Test4Live and followed up5
How a fix runs. Every request is a ticket in your dashboard, with the history of the store kept in one thread.

About this service

Running an ecommerce business can be incredibly challenging. Not only do you have to worry about sourcing and creating great products, but you also have to manage inventory, handle shipping, and deal with customer inquiries and complaints. It can be overwhelming, and if you don't have the right support and maintenance in place, it's easy to fall behind and lose customers. **What's included in our service** That's where our Support & Maintenance Ecommerce Business service comes in. We provide everything you need to keep your online store running smoothly and your customers happy. Our team of experts is available around the clock to handle any issues that arise, from technical glitches to customer support inquiries. We'll help you optimize your store for maximum performance, streamline your operations, and make sure your customers always have a positive experience when shopping with you. Our Support & Maintenance Ecommerce Business service includes: • 24/7 technical support • Customer service management • Store performance optimization • Inventory management • Shipping management • Platform and software updates • Data analysis and reporting With our service, you'll have the peace of mind that comes with knowing your ecommerce business is in good hands. You can focus on creating amazing products and growing your brand, while we take care of the rest. Don't let the stress of running an ecommerce business get in the way of your success. Contact us today to learn more about our Support & Maintenance Ecommerce Business service and how it can help you grow your business. With our expert support and maintenance, you'll be able to take your online store to the next level and achieve your business goals. Let us be your partner in ecommerce success.
Talk to an ecommerce expert

Plan your project with our founder

David, Founder & CEO of Cmsmart

Huy Nguyen (David)Founder & CEO, Cmsmart · Netbase JSC

“Tell me about your project — I read every request personally.”
  • Free scoping call with an ecommerce consultant
  • Written proposal with scope and estimate before any work
  • Since 2012 · 6,300+ client projects in 80+ countries

The team behind it

A dedicated team runs your project

  • Cmsmart Account Manager, portraitAccount Manager
  • Cmsmart Project Manager, portraitProject Manager
  • Cmsmart Business Analyst, portraitBusiness Analyst
  • Cmsmart Developers & QA, portraitDevelopers & QA
  • Scoped first by an Account Manager and a BA
  • Milestones and sprints tracked in WorkSuite
  • Support and growth after launch

How it works

How we run your project

The same WorkSuite-backed flow you see in your cmsmart.net dashboard, from first request to handover.

  • Step 1

    Free assessment

    You submit a request at project-proposal and an ecommerce expert reviews your requirements, free and with no obligation.

  • Step 2

    Proposal & estimate

    A written scope and estimate before any work starts -- you can see it in your dashboard.

  • Step 3

    Milestones & tasks

    Your project runs as milestones and tasks with a project manager; progress is visible in your dashboard.

  • Step 4

    Milestone payments

    Payment terms are set per project in your proposal; each milestone is invoiced in your dashboard and paid online.

  • Step 5

    Support tickets

    Questions and change requests go through tickets in your dashboard, with your project's history kept.

  • Step 6

    Handover & maintenance

    Before changes go live, you agree with your project manager how the store is backed up and how a change is rolled back. After delivery and testing, optional maintenance and backup are available.

How we run projects
Request a quote

Get a scoped proposal for Support & Maintenance Ecommerce Business

Every store is different, so we quote each project after reading your brief. You see the scope, estimate and timeline in writing before any work starts.

What you get

  • Free scoping call with an ecommerce consultant
  • Written proposal with scope, deliverables, estimate and timeline
  • A milestone plan run by a dedicated project manager
  • Progress, files and invoices in your cmsmart.net dashboard

How the quote works

  1. Send your brief

    Tell us about your store, goals and platform in three short steps. The form opens already set for this service.

  2. Scoped proposal and estimate

    We reply with a written scope and estimate that you can review and approve in your dashboard.

  3. Milestones

    The work runs in milestones with tasks and a project manager. Each milestone is reviewed and invoiced in your dashboard.

Real numbers, real clients

Trusted by store owners in 80+ countries

What we have delivered since 2012, and what customers say about working with us.

  • 6,300+ client projects since 2012
  • 4,600+ projects delivered since 2012
  • 1,800+ live stores online now
  • 80+ countries clients worldwide
  • 500+ custom development projects since 2012
  • 120+ engagements running 5+ years ongoing support

Since 2012 · a Netbase JSC company · as of Sep 2026 · source: WorkSuite project records

Teams in 80+ countries run their ecommerce projects with Cmsmart

Good Services. Provide the professional advice to improve and modify the CMS system.

HK TP HK TP Hong Kong Jan 2022
Verified on Trustpilot

Andrea and Katie were very helpful in setting up my website, installing plugins and guiding in setting up products. Great customer service 👍

Digitees AU Digitees AU Australia Jun 2021
Verified on Trustpilot

Andrea and Katie were very helpful in setting up my website, installing plugins and guiding in setting up products. Great customer service 👍

Digitees AU Digitees AU Australia Jun 2021
Verified on Trustpilot

Read more testimonials Delivered & maintained with WorkSuite: tickets, tasks, milestones and invoices in one place. See how it works

Who you work with

The team behind Cmsmart and its published work

  • 2012Netbase since 2012Cmsmart Ecommerce is a Netbase JSC company
  • 17,134proposals writtenin our project system, live count

Proposals: records in our Cloodo WorkSuite project system, all-time, refreshed every 6 hours.

Stores on Cmsmart Ecommerce

  • Customer logo: skelderwikensbrygghus.se
  • Customer logo: fnmarket.co.uk
  • Customer logo: stickythings.co.uk
  • Customer logo: kks-ec.com
  • Customer logo: printlocal.com.au
  • Customer logo: samedaysigns.com.au
  • Customer logo: customteepros.com
  • Customer logo: printrotorua.nz
Support & Maintenance Ecommerce BusinessRequest a quote