Dear all clients,
If you bought something but you don’t feel satisfied, Cmsmart Buyer Protection Programme can help. With the objection is to protect our beloved customers on CMSmart marketplace, we are always improving the customer services policy towards the customer's satisfaction. Furthermore, we would like buyers to have a strong goodwill in buying our products. CMSmart’s Refund Policy reflects a 100% guarantee on buyers satisfactions, Marketplace assures to protect buyers’ right, we will give a full refund within 07 days.
Policies: Buyers open a ticket to request a refund. If the refund is accepted, the value of refund will be CHANGED INTO REWARD POINTS for buyers. We will not ISSUE REFUND BY MONEY These policies will be applied officially from 1 June 2015 Our Refund Policies: Users may come here to read the refund policy before making a purchase or after. At first, CMSMART would like to thank customers for their product’s interests. To make sure the Cmsmart staff and customers have a good negotiation before a client claims a refund, here are some rules, click here to make you clear about this.
Hi,
Please create a ticket at our ticket system so that my dev team can check your problem asap.
Regards,
Vincent
I want a refund. I've submitted the support ticket.
Hi Luis
As I check with my dev, currently he need your root account to run the code, but haven't received your answer yet
So kindly provide us with it in your ticket, we will fix your issue very soon
Best regards,
Jason
Check the whole chat and you cant see for yourself that i provided proper instructions.
Hi Luis M
As our developer checked, the error is from your server
We have proceeded to turn off our module but the error still appears so the error is not from the module
Kindly check this on your ticket for more detail
Best regards,
Jason
Hi Luis M
I have update from developer that your site is now running normally. There's issue but it's from magento not our product but we fix it free for you. So please check and let me know if there's anything wrong
Best regards,
Jason
Website was totally functional before extension. I'm pretty sure about it.
I want a refund.because I have not received for 5 days what I paid for
I have never seen such a bad customer service!
1. You repeat the same question multiple times in order to play for time
2. You said you'd give a demo version, but it doesn't work properly, a developer installed it and it turns out there's no registration page. It took 3 days to fix that.
3. I write a question in the support, they reply in a couple of words and then I have to wait for 24 hours.
4. I bought the full package that includes everything I need, but it's the sixth day and the package is incomplete.
5. There are very good plugins in the package, but the developer installed inly the designer tools.
6. I can get a refund in 7 days, but when I write that I want my money back, you send me another message with vague questions, in order to play for time until the seven days pass.
7. Now I have to hire a developer to install the package, although the installation was included in the package price.
I hated your service after purchasing the product. Before the purchase the service was good
I wrote to you 3 days ago. I DEMAND my money back, because you haven't given me the full package.