Dear all clients,
If you buy something but you don’t feel satisfied, Cmsmart Buyer Protection Program can help. With the objective of protecting our beloved customers on CMSmart marketplace, we always improve the customer services policy towards the customers' satisfaction. Furthermore, we would like buyers to have a strong goodwill in purchasing our products. CMSmart’s Refund Policy reflects a 100% guarantee on buyers satisfaction, Marketplace assures to protect buyers’ right, we will give a full refund within 07 days as long as buyer does not violate any terms mentioned below
Policies:
Buyers open a ticket to request a refund. If a refund is accepted, the value of refund will be CHANGED INTO REWARD POINTS for buyers.
1. Communicate with us the seller via a forum, contact us page or ticket support
2. Submit a ticket, providing them Cpanel (your hosting account), FTP account and admin account of your website.
Dear Vincent,
there are missing files in your extension: js/cmsmart/ajaxcart/swatches/configurable.js
That's where you don't need access to my server. And you shouldn't need it at all if you were professionals. But I am going to give you that access and ask your team for help again.
Hi Greg,
I am so sorry for missing your message.
Can you update on ticket please, then our dev will support you
Regards,
Vincent
Hi
I have brought this theme 2 weeks before and tried to install on magneto mentioned version but this theme is not installed well. I have created the support ticket on cmsmart.net website by two days before but no response from your team still now.
https://cmsmart.net/your-profile/user_list_ticket?reply=5cc6cfda7f54813047a96909&product_id=0&time=1556732498
how do we contact you regarding this?
Can you able to support or refund my amount
Hi Vignesh
We just returned from our national holidays
We are working on your ticket now
Best regards,
Jason
Hello
I need a refund because the version of this extension do not match with my website version and your support is not responding, just ignoring my messages.
Thanks
Hi Alfons
We have responded in your ticket about your case, please check your ticket and discuss there with us
Best regards,
Jason
Many Thanks for the Super Fast Support
Hi Mohammad
We do not know why your license is activated on that site. We do not touch your license at all
So, if that site is not your, I will ask our team to remove from database so that you can activate on your current site
Best regards,
Jason
ok, I ask an install but your guy couldn't do it well. I paid $2000 to have a good service. But now I know it better to buy $84 for the theme and buy a licence directly to dokan $1746 and I have 5 licence lifetime and it will be less expensive.
https://themeforest.net/item/multistores-wordpress-woocommerce-theme-support-multiple-stores/19337201
https://wedevs.com/dokan/pricing
What you plan to do for my case because we wait several days with website not install ?
Dear Laurent,
We are sincerely sorry if you meet an unsatisfied experience when working with us.
For your issue, our project manager Gary will continue to work with you via WhatsApp.
Best regards,
John.