Dear our beloved customers,

Marketplace Multi-Vendor Module for Magento 2 allows any Magento stores to become a marketplace website. Your sellers will have full fill control of managing their products, sales, invoices,... through a seller Cpanel. It enabels you to build your own dream marketplace like eBay or Amazon-style in the shortest way. Magento Marketplace Multivendor Theme is one of the powerful solutions for people who want to become an online marketplace similar to Amazon. In addition, becoming a multiple seller marketplace is trending of eCommerce now. Hence, in this article today we will give you some information about the way you could setup feature in Magento 2 Marketplace Troubleshooting and a few problems could occur when installing. Let's take a look!

1. How to setup?

1.1. Setup Multi-Language

To setup multi-languages, you can go to Admin -> Stores -> All Stores -> Create Store View

Example with French:

  • Name: French
  • Code: fr
  • Status: Enable

Notes: Remembering Save Config after each change. And Flush cache after each configuration.

1.2. Setup Currency

To setup currency, you can go to Store -> Configuration -> General -> Currency. Set Allowed Currencies are the currency you want on your store.

Go to Store -> Currency Rates, press Import. Wait for the system to import currency exchange rate.

If currency rate can’t auto create, you can input value for it

Click Save Currency Rates button to finish config.

Notes: Go to System -> Cache Management and refresh the cache.

2. General issues after installation

2.1. Some features don't work or give errors

There are some possible problems as following:

  1. Magento cache (or external cache) was not flushed after we installed the theme.
  2. Some of the theme files were not uploaded or even broken. To resolve this issue, you just need to re-upload original theme files to your server (overwrite existing files) and flush the cache.
    Note: that files can be broken if you send them in large numbers via FTP without zipping. So it is highly recommended to upload zipped files.
  3. The theme wasn’t enabled properly. Please refer to Installation for more details.
  4. You have some third-party extensions which change/break theme’s default or cause some conflicts. Disable all extensions and flush the cache, then enable extensions one by one to check which one is causing problems. Refer to Third party extensions for more details about third-party extensions.
  5. You edited theme files and accidentally removed or changed something in the files. Re-upload original theme files to your server (overwrite existing files) and flush the cache.

2.2. The blank page or 404 not found – when trying to open theme admin pages

To overcome this issue, just log out from Magento admin panel, delete all files in var/cache/ directory (to clear Magento cache), and log in again.

2.3. File Permission

Incorrect file permissions on your server may cause several issues. After uploading any files to your server to install themes or extensions you need to set correct file permissions for all of them– Certainly, the permission must be set as same as for the default Magento files.

File permissions may differ depending on the server – usually 755 for folders and 644 for files. In case of any doubts about permissions, please contact your hosting provider. Refer to this article for more details:

2.4. Package with this name does not exist" message is displayed when trying to enable the theme

There are some main reasons for this: These files were not uploaded, or they are not in the correct place, or there is a problem with file permissions on your server

2.5. After you complete the theme installation the store gives the blank page or an error

At first, log out Magento admin panel, change the owner of the uploaded files to the web server user and set correct file permissions for them. Delete all files in var/cache/directory (do not delete the directory) and log in again.

2.6. Tabs, sliders or other interactive elements don't work

This may be caused by jQuery conflicts: one of your custom extensions is loading another version of jQuery. You need to remove that version of jQuery or remove that extension.

2.7. Images are not displayed

Sometimes after installation, some images on custom CMS pages or inside static blocks (e.g. images in the slideshow) are not displayed. First, check whether images were uploaded or not. And then correct paths to those files can be found in the source code of your page (click CTRL+U in most browsers).

Notes: In fresh Magento installation, the default sample home page tries to load sample images which don’t exist in this theme (so you will see blank rectangles instead of images). Go to CMS > Pages > Homepage, remove the default content or replace it with your own content.

2.8. The slideshow is not displayed on the homepage

Make sure the configuration of the slideshow is correct. Enable all the static blocks which are used as slides in the slideshow. Finally, flush the cache.

3. Configuration

Theme configuration changes do not appear on the frontend

Flush Magento cache in System > Cache Management, clear web browser cache/cookies for your store domain and refresh the page in your web browser.

4. Third-party extensions

4.1. One of my extensions doesn't work with this theme

This theme is not compatible with all third-party extensions. During using the template, there will appear conflicts when there are some extensions not working with this theme. It is because the extension and the theme override the same Magento template file, resulting in the problem.

To resolve this case, you need to customize the theme and merge two conflicting template files into one template file. It is also recommended that this is not a specific issue, very common rule of all Magento themes and extensions.

4.2. One of the features stopped working after the third-party extension was installed

There can be a conflict if the extension and the theme override the same Magento template file. You should contact the author of the extension for more information. Also, check your log files in var/log/ (log settings should be enabled in System >Config> Developer) for more details.

By adding vendors to your E-commerce store and transforming it into a marketplace, you can add multiple numbers of products within your marketplace by gathering multiple numbers of vendors. Your vendors will be adding a variety of products thus offering your user multiple options to choose the perfect product. 

Above is suggestion about Magento 2 Marketplace Troubleshooting. I hope that my article has brought you some useful information. If you have any questions about Magento Marketplace 2 or Magento Multi-vendor Extension, please contact our support. We are always willing to answer all of your questions. Remembering to use coupon code MAR_DL to get 18% discount for this item. See you again!


Best regards.