Compliance and Regulations Advisory

Terms of Service – WACRM Compliance & Regulations Advisory

1. Scope of Work for Compliance and Regulations Advisory

Cloodo WACRM provides professional consulting and implementation services focused on WhatsApp CRM data protection and compliance.

The service scope includes:

• Comprehensive audit of your WhatsApp CRM, AI automation, and contact workflows
• Development of GDPR and CCPA compliance frameworks
• Configuration of consent tracking and data deletion automations
• Documentation support for audits, certifications, or legal reviews

The exact deliverables depend on your selected package tier.

For full details, visit Cloodo Compliance & Regulations Advisory.

2. Delivery Timeline and Milestones

Each compliance project follows a milestone-based delivery:

1. Discovery & Audit (1–2 days): Review of your WhatsApp and CRM data flow.
2. Compliance Framework (2–4 days): Creation of GDPR/CCPA alignment documents and consent flow mapping.
3. Implementation (3–5 days): Apply workflow automation, encryption, and opt-in tracking.
4. Certification (1 day): Generate compliance checklist and issue audit report.

Total estimated duration: 7–10 business days.

Delays due to client data submission or third-party dependencies (e.g., Meta or CRM integrations) may affect this timeline.

3. Communication and Support

All project communication and document sharing occur via the Cloodo WACRM Project Dashboard and Ticket System.

Clients can also reach out via WhatsApp Support or email.

Support SLA:

• 24 hours for active compliance audits
• 48 hours for post-delivery clarifications

4. Payment Terms

• Starter Package: 100% upfront
• Growth & Pro Packages: 50% upfront, 50% upon final audit approval

Invoices are managed through the Cloodo WorkSuite billing system.

Accepted methods: Stripe, PayPal, or direct bank transfer.

Late payments exceeding seven (7) business days may cause temporary suspension of project activities.

5. Warranty and Compliance Guarantee

Cloodo WACRM provides a 30-day limited warranty after final delivery.

Within this period, any configuration or automation errors caused by implementation will be corrected at no extra charge.

Warranty does not cover third-party policy changes (Meta, GDPR authority updates, etc.).

Extended compliance monitoring can be purchased through the Cloodo Support & Maintenance Plan.

6. Customization and Regulation Updates

Our compliance solutions are designed for your business and operational region.

When new regulations or Meta Business API policies are released, updates may require reconfiguration.

Such updates fall outside the original contract and may incur additional fees under the Custom Maintenance Service.

7. Refund and Cancellation Policy

Cloodo WACRM offers a 30-day refund for unused or non-started compliance projects.

Refunds apply only when:

• The project cannot be initiated due to technical or regulatory constraints confirmed by Cloodo.
• No deliverables have been provided within the agreed timeframe.

If a project is canceled mid-way, charges will be applied proportionally to the completed milestones.

For complete refund terms, refer to our Refund Policy.

8. Client Responsibilities

Clients must:

• Provide accurate and up-to-date information on their WhatsApp Business setup, data policies, and team access.
• Maintain lawful use of WhatsApp Business and comply with Meta’s Business Policy.
• Approve deliverables in a timely manner.
• Ensure team members follow internal data handling procedures after training.

Cloodo is not liable for compliance breaches resulting from client negligence, unauthorized data sharing, or misuse of WhatsApp accounts.

9. Third-Party Licenses and Integrations

Certain automations or tools (n8n, Zapier, API connectors) may require separate licensing.

These licenses remain the client’s responsibility unless explicitly included in the proposal.

Cloodo ensures full transparency of such dependencies before implementation.

Learn more at Cloodo Custom Integration & Automation.

10. Change Requests and Scope Adjustments

Once the compliance plan is approved, any new request beyond the original scope will be treated as a change request.

Minor textual or logic adjustments within seven (7) days of project delivery are free of charge.

Substantial modifications or new compliance requirements will require a revised quotation through the Cloodo Project Dashboard.

These terms ensure every WACRM Compliance & Regulations Advisory project is delivered transparently, securely, and in full alignment with international data protection standards.