Custom Development and Workflow Automation

Terms of Service – WACRM Custom Development & Workflow Automation

### 1. Scope of Work for WhatsApp CRM Custom Development

Cloodo WACRM will provide a tailored automation solution designed to integrate WhatsApp Business with your CRM system, AI assistants, and workflow tools such as n8n automation or WorkSuite.

The scope includes:

• Requirement analysis and workflow mapping
• Development of custom triggers, automations, and CRM integrations
• Testing, debugging, and QA validation
• User training and deployment

Deliverables vary by package tier (Starter, Growth, or Pro). Learn more about our WACRM Pricing Plans.

### 2. Delivery Timeline & Milestones for Workflow Projects

Each project follows milestone-based delivery:

1. Discovery & Planning (1–3 days): Process mapping via our WorkSuite Dashboard.
2. Development (3–10 days): Building workflow automation and CRM sync.
3. Testing & QA (2–4 days): System validation and end-to-end testing.
4. Launch & Training (1–2 days): Deployment and onboarding via the WACRM

Typical project duration: 7–15 business days. Delays due to client feedback or third-party API changes may extend timelines.

### 3. Communication and Support via Cloodo WACRM Dashboard

All communication is handled through the Cloodo WACRM Project Dashboard and its integrated Ticket System.

Urgent support can be requested via WhatsApp Support or email.

Response SLA:

• Active projects — within 24 hours (business days)
• Post-launch support — within 48 hours

### 4. Payment Terms for Workflow Automation

Payment schedule:

• Starter: 100% upfront
• Growth & Pro: 50% upfront, 50% on completion

Invoices are issued via the WorkSuite billing module.

Accepted methods: Stripe, PayPal, or bank transfer.

Late payments beyond 7 days may trigger a temporary project hold or delayed API delivery.

### 5. Warranty and Bug Fixes for Custom Automations

Each delivery includes a 30-day warranty from the final handover date.

During this period, Cloodo WACRM will correct any defects, logic errors, or misconfigurations arising from implementation.

After warranty expiration, clients may extend coverage through our Extended Support Subscription (renewable every 6 months).

### 6. Custom Development & Workflow Updates

Custom workflows and API integrations are designed specifically for your system.

Future updates of the WhatsApp Business API, CRM tools, or AI models may require re-customization.

Such updates fall outside the initial scope and will be quoted separately under our Custom Maintenance Program.

### 7. Refund and Cancellation Policy

Cloodo WACRM offers a 30-day money-back guarantee for unused or non-started projects.

Refunds apply if:

• The project cannot be delivered due to verified technical limitations.
• No deliverables were produced within the contractual timeline.

Partial refunds for in-progress projects will be prorated based on completed milestones.

Refund requests are processed through your WorkSuite account dashboard.

### 8. Client Responsibilities in WhatsApp CRM Integration

Clients agree to:

• Provide accurate API keys, business data, and WhatsApp credentials.
• Ensure Meta Business API compliance.
• Review deliverables promptly.
• Maintain uninterrupted access credentials during the project period.

Cloodo WACRM will not be liable for integration delays caused by client-side inaction or policy violations.

### 9. Third-Party Licenses and Integration Dependencies

Workflows may rely on external tools like n8n, Zapier, or third-party CRM APIs.

Licenses or credits for these services are client-owned unless stated otherwise in the signed proposal.

Cloodo ensures full transparency on dependencies prior to development.

You can explore recommended tools in our Automation Marketplace.

### 10. Change Requests & Scope Adjustments

After initial approval, any new feature or modification request is treated as a Change Request.

Evaluation includes timeline impact and cost estimation.

Minor logic or text updates within 7 days post-delivery are free.

Significant adjustments will require an updated proposal through the WACRM Project Dashboard.

These terms ensure every WACRM Custom Development & Workflow Automation project is delivered transparently, efficiently, and with full professional accountability.