WhatsApp CRM OpenCart Integration

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About This Service

Integrating the WhatsApp Business API into OpenCart store workflows can revolutionize customer service orchestration by enabling businesses to communicate with their customers in real-time, providing personalized and efficient support, and streamlining the customer service process. This integration can help businesses to build stronger relationships with their customers, increase customer satisfaction and loyalty, and ultimately drive sales growth.


What Do We Do


Make customer support teams more efficient by enabling agents to:



  • Address buyer queries received on WhatsApp by automatically appending them to relevant order IDs for context.  

  • Clear product doubts in real-time by providing patrons access to the OpenCart catalog on WhatsApp.

  • Proactively notify patrons about order changes via personalized notifications delivered over WhatsApp messaging. 

  • Route conversations to appropriate regional support reps based on the customer WhatsApp profile location.  

  • Monitor support KPIs like first response time, resolution rates specifically for WhatsApp channel.


Why Choose Us?


The integration facilitates:  



  • Increased order satisfaction via timely delivery of changes directly to patron mobile devices.

  • Lowered service costs by streamlining basic transactional queries automation on WhatsApp.

  • Improved context for support personnel by coupling key order details with conversations.

  • Omnichannel visibility into customer history across various platforms.  

  • Shortened resolution times via fast WhatsApp access to regional representatives.


Let's connect to assess where integrating WhatsApp can uplift your customer experience!


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Frequently Asked Questions

Our Ecommerce Service is for all ecommerce partners that wants to

1

Outsource your Ecommerce Business with a Know-How Tech Team Supported by a Smart Management Tool

2

Manage your Store Development project from small front-end tasks to full project development in Agile Approach

3

Develop and deploy any Complex eCommerce Marketplace or integrate CRM, ERP system to your platform business

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The integration helps sellers support buyers efficiently by enabling them to:



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What Do We Do


The integration helps creators support and engage patrons by enabling them to:



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WhatsApp CRM OpenCart Integration

Integrating the WhatsApp Business API into OpenCart store workflows can revolutionize customer service orchestration by enabling businesses to communicate with their customers in real-time, providing personalized and efficient support, and streamlining the customer service process. This integration can help businesses to build stronger relationships with their customers, increase customer satisfaction and loyalty, and ultimately drive sales growth.


What Do We Do


Make customer support teams more efficient by enabling agents to:



  • Address buyer queries received on WhatsApp by automatically appending them to relevant order IDs for context.  

  • Clear product doubts in real-time by providing patrons access to the OpenCart catalog on WhatsApp.

  • Proactively notify patrons about order changes via personalized notifications delivered over WhatsApp messaging. 

  • Route conversations to appropriate regional support reps based on the customer WhatsApp profile location.  

  • Monitor support KPIs like first response time, resolution rates specifically for WhatsApp channel.


Why Choose Us?


The integration facilitates:  



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  • Omnichannel visibility into customer history across various platforms.  

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Let's connect to assess where integrating WhatsApp can uplift your customer experience!


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