Are you working in the tourism industry? The challenges and difficulties in managing and monitoring your booking flow can be very stressful. So how do you make your life easier? Still thinking about implementing an online booking system for your website? You're in the right place.

In this article, I will show you the reason why Every Tour Operator Should Know About Online Booking System

What is an online booking system?

 

The online booking system is a solution that allows customers to book and pay for themselves through your website and other channels, while providing you with the best tools to run and expand. Your activities, all in one place.

The purpose of an online booking system

The booking system can help you do more than just passively accept reservations and passively pay online. Reservation technology has grown to the point where it becomes the central hub for managing every aspect of your business, from marketing to distribution to operations.

You can now track your progress with real-time reporting. Avoid double-booking from online travel agencies (OTAs) with channel management. Oversee all of your partnerships and commissions. Assign inventory and staff to individual activities. Know who will show up and when. Break down your day into daily priorities. The list goes on and on.

The pros and cons of an online booking system

The pros of the online booking system

1. Accessibility 24/7

You are ready to reach customers 24/7 because the system operates independently. Customers who decide to book a tour don't want to wait until you arrive at the office. This way, they can book their own scheduled activity. Statistics show that more and more bookings are made in the evening at home online. Online booking system allows you to receive reservations 24 hours a day, seven days a week.

2. Reduce your workload

One of the reasons that any tour operator should use the online booking system is that it will greatly reduce your workload. A good online booking system will help with many problems of  traditional booking method, and that seems to be more beneficial:

• With the online booking system, it helps to ensure that rooms and tours can only be booked when you are available. So there are no overbooking or overlapping rooms. And you also don't need to cross check by email or book like the traditional method.
• An automatic email will be sent to the customer when the booking is completed. It will include complete information about the travel package the customer has booked, the location, time, number of passengers, price, ...
• Besides, with the online reservation system, you have the opportunity to get the most necessary information during the booking process without having to spend more time asking more customers.
• Integrate other custom activities, such as reservations, promotions, special occasion discounts, online payment integration. For example, if you own a travel website, a tour operator plugin integrated with a travel theme will help you achieve the best performance. If you are looking for a powerful tour operator plugin, I will show you a perfect one. This Tour Operator Pro plugin is a powerful and feature-packed tool that will help you run a travel business. Besides, this is also the top-rated plugin compatible with many WordPress travel themes. Using this useful tool, it allows you to create travel-friendly packages, you have complete control over location information, itinerary, price, transportation, ... With this plugin, you can sell travel packages easily and effectively.

The above features integrated into one plugin help reduce the burden on employees and increase their productivity, while increasing the productivity of the whole company.

3. Payment online

With the online booking system, customers can prepay or pay the full amount for your tour or reservation or other activity. This minimizes the no-show rate compared to the traditional method. Besides, the risk of credit card fraud or fraud is extremely low for online payment gateways. With this, you can reduce the manual workload even more. And you also provide an easy and secure way for your customers to book and pay.

If you want to install a tour operator plugin which is integrated with online booking and payment online, check out the video below:

Some disadvantages of the online booking system

1. Internet access

If you organize tours and activities in remote areas where you cannot have an Internet connection, online booking may not be for you. You'll need reliable Internet access to check your bookings and add bookings made online.

2. Technical problems

A software problem could cause a customer to purchase multiple tickets of the same. Or loss of internet connection during checkout can have many undesirable consequences. It can cause customers to worry about whether the payment has been processed or not

3. Ready for a number of new customers

Online booking is a great way to attract new customers, many of whom prefer to book online via their computers and mobile devices such as phones or tablets. However, if you are running a small operation and don't have enough staff or resources to expand your operations, growing too fast can be a huge challenge.

4. Find a trustworthy provider

If you are looking for an online booking system provider with poor customer service or with only a few features, the online solution can be frustrating, especially when you're ready to grow your business. Therefore, it is important that you find a reliable supplier and are committed to supporting you in the long run.

Conclusion

FoCusWright - an international travel research company, has shown that the number of Americans who book travel online on a tablet has increased by 40% compared to last year. They also found that tablet users were 20% more likely to book than those on smartphones. Mobile device usage has increased over time. And of course, for the travel industry and tour and activity providers, this also means increasing demand for online bookings via mobile devices.

With all of the above information, one can see why Every Tour Operator Should Know About Online Booking System. Having a tour operator plugin that is integrated with an online booking system will help you drive more revenue.

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