Hello,
I purchased the magento order upload extension and it's not woking at all.
I even tried in lower version of the magento default theme. Did not work at all.
I submitted the ticket for help. No one reply from your end.
Please, help!
David
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Hi David,
I checked that you created a ticket so pls follow the ticket with Victor, he will solve your problem asap.
Regards,
Vincent
Hello Vincent,
Victor did not solve the problem completely. Now, I have been waiting for three days to resolve the issue with the extension. Please respond to my ticket asap.
Hi David,
Sorry for that inconvenient because of different time zone.
Victor is checking your problem and he will respond you soon.
Please follow your ticket to solve your problem
Regards,
Vincent
How long did it take you that they solve the problem? Im a day away from a week from not having the issue solved, Im starting to think that I should cancel my order, and report them with paypal.
Hi Jose,
I saw that Victor was trying to help you on the ticket 59a81d4a745b87444221d605. Actually, we had some days off for National Independence Days. That's why it took time to solve your problem.
Our Dev Team is trying to get it done in the soonest time.
Hope you understand and sympathize for us!
Have a nice day!
Best regards,
Vincent