Dear all clients and partners,
As you know, Cmsmart Network released the Central Ticket Support System, and we are not the same with other marketplaces neworks like Themeforest or Mojo, which does not care enough the support sides on clients perspective. Their whole system is to help to seller sold as much as well all the products, not to ensure the clients recieve as much as possiple the values of customer services after sales. For any one who work for a website projects in CMS industry, the support services is often more inportant than the add-on products itself. As a client of Cmsmart, you are best protected with our Customer Services, especially how we handle the Private support.
Policy:
We are using Central Ticket Support System on CMSmart Market place, so you do not need to move to sellers’ sites for submitting ticket support.You will not need to take times to create a new account and don’t need to give their License ID.
We assure that we will reply issue within 24h, exclude Saturday, Sunday and local holidays of Sellers
Cmsmart Marketplace Staff can interfere with the Buyer and Seller’s ticket when we investigate about Refund Dispute which opened by Buyers to protect Sellers and Buyers’ right, so the clients is always to be in best protected situations
So let us know if you have any help that need
David, CEO
Hello Russell AR,
Many thanks for your purchase.
Here are tutorial videos about NBdesigner plugin installation:
** https://cmsmart.net/community/tutorials/how-to-install-woocommerce-product-designer-plugin-way-1
** https://cmsmart.net/community/tutorials/how-to-install-woocommerce-product-designer-plugin-way-2
If you face any trouble, you could submit a support ticket at http://cmsmart.net/your-profile/user_list_ticket
Our supporters will check and help you with your problems.
Best Regards,
Janet
please check this ticket #5edafef86be812b52899b8c7
Hi Imran,
Okay well noted.
Hi, I bought a product by accident, I want to order another one(auto renewal). Please refund it
Can someone help me our Ticket system is all greyed out in every browser? so i can't submit a Support ticket for issues we are having with our Print Shop purchase.
Please help. We can't use our site without this getting fixed.
Matthew Hershkowitz
matthew@catalogkings.com
rusty@mightycolor.com
skype: name: live:russellhaney
Hello Matthew,
My name is John from Cmsmart support.
Currently, our support ticket system is still running normally.
Many clients are using it without any issue.
Please create a ticket again and send us a screenshot if there are still errors.
Best regards,
John.
Best regards.
Hi, I had a ticket open with Binh, it now seems to have vanished and the product you're building for us, is three days overdue. Can someone please help?
emma.cooper@exposureninja.com
Hi Emma,
For your issue, Janet had updated it for you via email.
Please check your email for following up.
Best regards,
John.
Hello I purchased a product some time back and have been waiting for updates from Binh. I have not heard anything in months.
I see now there may be a whole new version of the order invoices?
Please advise
Thanks
Dear Bill P
Really sorry for this inconvenience.
I have report to our dev Binh about your issue.
He will reply to your ticket asap.
Best regards,
John.