Dear all clients and partners,
As you know, Cmsmart Network released the Central Ticket Support System, and we are not the same with other marketplaces neworks like Themeforest or Mojo, which does not care enough the support sides on clients perspective. Their whole system is to help to seller sold as much as well all the products, not to ensure the clients recieve as much as possiple the values of customer services after sales. For any one who work for a website projects in CMS industry, the support services is often more inportant than the add-on products itself. As a client of Cmsmart, you are best protected with our Customer Services, especially how we handle the Private support.
Policy:
We are using Central Ticket Support System on CMSmart Market place, so you do not need to move to sellers’ sites for submitting ticket support.You will not need to take times to create a new account and don’t need to give their License ID.
We assure that we will reply issue within 24h, exclude Saturday, Sunday and local holidays of Sellers
Cmsmart Marketplace Staff can interfere with the Buyer and Seller’s ticket when we investigate about Refund Dispute which opened by Buyers to protect Sellers and Buyers’ right, so the clients is always to be in best protected situations
So let us know if you have any help that need
David, CEO
Please reply my latest ticket. Order Number: 2229b94eb6
Thanks.
Hi, the ticket system seems to be down, we can't submit one.
Please fix your website SSL certificate. We can not submit a support ticket. We need help and there is no way to get help other than this support ticket system. Please fix ASAP.
Hello
I want to purchase the canvas option plugin for wordpress. But want to make sure is that just a plugin or a full theme for WordPress?
Actually, I just need the plugin, I have already y theme ready, can I just use the online canvas design option plugin?
Hi, i have opened a ticket two days ago and i still dont have a reply. Please check this ticket of mine
i have received a response that my ticket has been taken care of but the problem has not been fixed, please help me fix it its my business and its very important!! i responded to the ticket!
Hello,
I wait for your response this is very urgent.
Thank you
https://cmsmart.net/community/comments/private-ticket-reply-gurantee-within-24h
Order #227df1887e
Worst support of any company I have dealt with!
If you cannot cope with the number support requests:
1. Your products clearly do not work as described
2. Hire more support staff
Have not received any response. Look into my tickets.
hola
acabo de comprar el plugin y no se actualiza a la version 2.5.0 y tampoco sale la opcion como en los videos demostrativos el poder hacer presupuestos en linea
saludos
mavi