Dear all clients and partners,
As you know, Cmsmart Network released the Central Ticket Support System, and we are not the same with other marketplaces neworks like Themeforest or Mojo, which does not care enough the support sides on clients perspective. Their whole system is to help to seller sold as much as well all the products, not to ensure the clients recieve as much as possiple the values of customer services after sales. For any one who work for a website projects in CMS industry, the support services is often more inportant than the add-on products itself. As a client of Cmsmart, you are best protected with our Customer Services, especially how we handle the Private support.
Policy:
We are using Central Ticket Support System on CMSmart Market place, so you do not need to move to sellers’ sites for submitting ticket support.You will not need to take times to create a new account and don’t need to give their License ID.
We assure that we will reply issue within 24h, exclude Saturday, Sunday and local holidays of Sellers
Cmsmart Marketplace Staff can interfere with the Buyer and Seller’s ticket when we investigate about Refund Dispute which opened by Buyers to protect Sellers and Buyers’ right, so the clients is always to be in best protected situations
So let us know if you have any help that need
David, CEO
I purchased "Magento Order Upload Extension" but I can't upload pictures after installation. Why is this?
Hi, since the shopping cart has been installed on my website - it has had an error which does not progress the sale because of a shipping not set message. The support desk has not fixed this problem and seem to be ignoring it!!! WTF - how can anyone be using this module if it does not work....I have demanded a solution and my caching to be turned back on as they are also disabled.
Hi Guys
Please take a look my ticket. Its already take 3 days.
HI,
Still another day goes past with the same friggin error - can it be fixed or not?!!
Last one and then I will demand a full refund for this stuff that does not work.
How hard is it?
Hi
i raising a ticket previous week and i don't get any replay from you people
is this the 24h support you are assuring..
please clear all the errors reported.. we are waiting for 1 week
the main issue is the price ,,its not loading correctly,,in this way we cannot launch the site.
this theme is full of bugs..
please fix the issues mentioned in the ticket..
Hi Janet
Thanks for the replay..
Our site is on live now .. so its very urgent and need to fix the bug as soon as possible..
so please do the needful..
thanks
Hello sir,
we want to Buy
'Amazon Theme Integrated Multiple Vendor Package For Magento 1&2' Extension.
Please want copouncode for purchase theme package.
we have found 10% or 15% discount couponcode but we want some good discount for this purchase.
So Please provide us the best maximum discount(40% to 50%) so we can buy quicky right now.
Hi
its almost 20 days now..
why are you taking this much time ..??
i have listed so many issues and you people are always saying "we are doing it.. please wait"..
till now i don't get any update.. and the server given for you for the changes is down and its showing errors..
Is this the way of support you are giving..??
Things are getting serious..
we have a live site with lots of errors in the theme..
why you people are selling products without testing ..??
we need a fix..
support from you team is very bad..
i could not get any reply from 3 days for my ticket.
Please reply. Order Number: 2229b94eb6
Thanks.
Im having some major issues as some people here, i have one ticket that is open since last month.