Dear all clients and partners,
As you know, Cmsmart Network released the Central Ticket Support System, and we are not the same with other marketplaces neworks like Themeforest or Mojo, which does not care enough the support sides on clients perspective. Their whole system is to help to seller sold as much as well all the products, not to ensure the clients recieve as much as possiple the values of customer services after sales. For any one who work for a website projects in CMS industry, the support services is often more inportant than the add-on products itself. As a client of Cmsmart, you are best protected with our Customer Services, especially how we handle the Private support.
Policy:
We are using Central Ticket Support System on CMSmart Market place, so you do not need to move to sellers’ sites for submitting ticket support.You will not need to take times to create a new account and don’t need to give their License ID.
We assure that we will reply issue within 24h, exclude Saturday, Sunday and local holidays of Sellers
Cmsmart Marketplace Staff can interfere with the Buyer and Seller’s ticket when we investigate about Refund Dispute which opened by Buyers to protect Sellers and Buyers’ right, so the clients is always to be in best protected situations
So let us know if you have any help that need
David, CEO
Hello Sambhu,
Many thanks for your interest in our product. I am Vincent form Customer Service Department at Cmsmart.net. It is my pleasure to support you in this case.
Our product just allows to estimate the shipping cost, not for delivery time/ estimated date on the product page. If you wan to get this option, refer this extension: https://cmsmart.net/magento-2-extensions/delivery-date-extension-for-magento-2
If you have any questions, feel free to let me know
Best regards,
Vincent
Email: [email protected]
Skype: [email protected]
Phone/ Whatapps: +84 868 901 261
My ticket is opened for more than 2 days
Hi William,
I am Vincent here. How are you?
I just check and ask my dev to solve the problem for you as soon as possible.
Please kindly follow that ticket. He will update on the ticket for you.
Best regards,
Vincent
Email: [email protected]
Skype: [email protected]
Phone/ Whatapps: +84 868 901 261
Hi, I just purchased the cleopa health and beauty woo commerce themeforest. The product description I have put in has some symbols in it. I have not changed the html. I am adding the products in the text slot. I have sent a ticket to cmsmart but I am not getting a reply. he asked for some info which I provided. I have some questions. Can you help me? Please
Can you please reply? THank you
Hi Teresa,
We are so sorry for late reply. We just took a 4-day national holiday.
Kindly create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your admin info, FTP and Cpanel so that my dev can support you.
Best regards,
Vincent
Email: [email protected]
Skype: [email protected]
Phone/ Whatapps: +84 868 901 261
Hi Vincent. I have created a ticket already with all the information except for admin as I need an email address so I can set up for access for your dev. It's all there.
Hi i have raised ticket on this date and time May 07, 2018 11:54 AM b ut still didn't get reply so where is your GURANTEE of reply within 24h. I think its more than 24 hr
Hi
I’ve bought “Online Product Designer Plugin” in November last year. I haven’t started my online shop yet and licence for my product doesn’t work. I put the product licence for premium version and doesn’t work. NBDesigner doesn’t work it says: ‘Please buy the premium version”. I have already bought one!!!! Why should I pay again for something I have already bought.??? I’m really disappointed. Could you replay on my email: [email protected]. Licence was bought for symbolprint.ie, Order number: 1f1dd4391a
Hi Jason
I am still waiting for a response. The person who is to help me keeps sending me messages for my admin rights. I have emailed him 3x with this. I feel like I am getting no where. This has been carrying on for weeks now. Please help.