Frequently asked questions
Multistore Marketplace Magento 2 Theme Integrated Multi-Vendor [Premium]

- Auto Renewal Payment: With this package, you have 6 months to receive our support, download and upgrade FREE. You DON'T need to buy the product again but after the first 6 months, you have to pay a small recurring fee for every next 6 months to maintain our support, download and upgrade FREE.

- Standard Payment: You only pay ONCE for this payment, you will receive our support, download and upgrade FREE in 6 months. But after 6 months, if you want to upgrade, download or support, you HAVE to buy again with 45% sales off.

90% of our customers choose Auto Renewal Payment because not only our customers may save a lot of money but also their sites are always up -  to - date.

We offer FREE installation to customers who buy a full package. Our dev team will install the whole package for you without charging any fee.

You can set commission on global level – commission type applied to all sellers or define different commission for different sellers. And you can set commission by percentage or an amount of money (fixed commission).

Yes, sellers/ vendors can manage their store information through dashboard. It will show sales reports by year, month, week, day and recent orders.

Yes, all sellers & their information will be managed in the back-end. Admin can change status (approve/disapprove), delete sellers and view seller information from here.

It supports all kinds of product: simple products, virtual products, downloadable products, configurable products, grouped products…

Yes, they can edit their store information and change logos.

Yes, they can hide the price for any products or any categories and replace “add to cart” button by “call for price” button.

Yes, we support multiple fonts in admin panel. You can select anyone you like.

Yes, this package supports Multi-language & Multi-currency. You can set up languages & currency for your website to suitable with your business target market.

Yes, it does

Sellers can add unlimited store locations and set one to be the main location. Customers will see all the locations of each store through a full list.

Yes, customers have 2 ways to choose store locations: search by distance and search by area. The search results will be shown in a table list.

Yes, sellers can upload videos for any products from URL.

Yes, you can set up product auto-approve or not.

Yes, Admin can choose “SKU type Allowed” for sellers to add product SKU.

For most of the integrated 3rd Products in our packages, you do not have to pay for the license fee and our company will pay and use our developer license for your project and that is one of the benefit of our Premier Package.

We are happy to install 3rd product on your project but we are not responsible for any bugs/incompatible features reported by our own 3rd product. Any cost arising regarding the configuration, setting, front-end customization, further integration, or security hack...related to the 3rd party product will be charged the extra fee.

- Yes, you can, however, it will greatly depend on your current project situation.  It is often to upgrade your package to a higher level but in some cases, you can completely lower it. Please do not hesitate to ask any support from our project support team

Please note that:

+ The setup fee is onetime payment and cannot be redeemed, the monthly fee can be changed between pricing options.

+ If the change relates to any coding modification, or need extra works which is out of services cope, you will have to pay for extra services.

+ We cannot ensure that any private customization for your project will work on different Package and clients have to pay for these migration costs.

The Pricing is built base on an experienced combination of both Standard features and Custom Development. There is no workflow that suitable for all kinds of business and that is valued of customer development. Anytime you think that the current features are not workable to your business, just send us your custom request and will pay for this customs fee.

When you begin to start an e-Commerce project, you may think that you just need to invest one time to have the full solution to what you want. But soon you will discover that your project will need long-term investment and technological support from the product team. That why we suggest you develop your project with Premier Package which we have included full services solutions in a cost-effective approach for you. Standard Package will cost you more of your own money and time finally! However, you know your best situation and you should decide on it. You can change the option later still.

Definitely YES!  for both Premier and/or Standard package, you still cancel anytime and still can use the package and keep the product and any source code or modified/ or customized feature with your project. However, some Premium features or Premium data or Premium Support Services cannot be accessible.

Sure, you save a lot of times and money when using our packages for your niches industry, rather than do it by yourselves. We are serving thousands of clients monthly and have experiences and available resources to bring you the final solutions which instantly work for your business. You also just pay for 1 time to get all package features rather than looking for them from many places.

Another key thing is the support from our team in which we turn our company as an e-commerce partner who working for your system daily. Yes daily!

A solution is really a big website or in fact, it is a completed e-commerce system. Anyone who has enough experience running online business understanding that we need a lot of resources to develop, maintenance, customize and update the system daily in order to get enough business results.

A Standard Payment includes standard support which gets you guides and tutorial videos plus usage guidance, instructions and simple debugging assistance from our team to help you resolve any issue. An Auto Renewal plan is available from $ monthly and includes all that plus minor customization, conflict debugging, server and hosting assistance and on-site help which means our team will actually go to your site to fix problems if needed.

For 99% of SMB  or even Enterprise Corp, having an in-house developers team to run your systems is expensive rather than using outsourcing expertise and after you bought our Solutions, sure you will consider taking this advantage. So we suggest you use Auto Renewal Monthly.

For Web Agency who can take care of the systems yourselves, then you can consider using Standard Payment.     

You can cancel the Auto-Renewal anytime or do not need to buy again Standard Payment if you don't have a plan. You can use the product on your domain for lifetimes, but you cannot open ticket support nor download new upgrade versions.

Yes, you can! But you should ask our consultants before doing this, especially if you are SMB and using our Auto Renewal services, we prefer to do it for your.

They are different but have the same concept of product development. In some way, we can consider Item sold on Themeforest as a Basic Theme and on Cmsmart as Advanced solutions.  On Themeforest, most of the clients are web developer, freelancer and private start-up who just need a basic theme to quickstart the website.  On Cmsmart, we prefer to offer our Advances solutions to clients who want to have more features and VIP support.

It depends on your decisions to buy which products you want and as they are different we cannot upgrade from the item on Themeforest to Cmsmart. The only way is to have a new installation, not upgrade. We can consider giving a discount for a buyer who bought Items on Themeforest and now wants to switch completely to solutions packages on Cmsmart, but not a refund.

Although you can install some more plugins and upgrade CMS yourselves, as the solutions packages are integrated seamlessly by our team to ensure the best performances, so we HIGHLY NOTE that CMSMART TEAM WILL TAKE CHANGE OF UPDATE CMS OR ANY THIRD PARTIES EXTENSIONS used in the Packages.  Please contact us before doing any installation or upgrade.

WordPress and Magento are often released new versions of CMS, and other extensions developers run behind the flow with their own update. But in most case, there are many features which you don't need to have. Our most noticeable upgrade is the security bugs and we will inform you and tell how to upgrade this!

Our solutions are built to be customized to fit your business by using the powerful configuration in both back-end and front-end WITHOUT interfering with the coding. If you cannot find the configuration you want, you can request us to provide minor customization on menu, links, images...which take us less than 10 minutes to do it.

For deeper customization or to add new features or to make specific development to suit your own product, you have to pay for extra fee based on the scope of works.

Yes, our package does support multi-languages, then you can easily translate it into your wanted languages.

You can set commission on global level – commission type applied to all sellers or define different commission for different sellers. Especially you can set commission by percentage or an amount of money (fixed commission).

Yes, sellers/ vendors can manage their store information through dashboard. It will show sales reports by year, month, week, day and recent orders.

Yes, all sellers & their information will be managed in the back-end. Admin can change status (approve/disapprove), delete sellers and view seller information from here.

It supports all kinds of product: simple products, virtual products, downloadable products, configurable products, and grouped products.

Yes, you can set up product auto-approve or not.

Sellers can add unlimited store locations and set one to be the main location. Customers will see all the locations of each store through a full list.

Yes, they can hide the price for any products or any categories and replace “add to cart” button by “call for price” button.

No, you just can use it on 1 domain. We just give you the support and update and license on 1 domain. If you have many domains and need to use on your available domains, please contact us then we consider to give you the best offer/price for many domains.


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