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faq
197 0 Read more

Can I remove all images on frontend website?

Yes, you can do it. We have just updated this function on version 3.3.0
Dung
By Dung
faq
258 0 Read more

I need to check minimum width and height (in pixel) for uploaded images. Do you provide this functionality?

Our product can limit size (MB), but it doesn’t limit size of image.
Dung
By Dung
faq
176 0 Read more

After a customer order we can send a series of automated emails? Order confirmation, order status, mail feedback?

Our product has Order confirmation and order status mail but I don’t know what your idea about the mail feedback is
Netbase
By Netbase
faq
190 0 Read more

What would be the renewal cost? So i have to pay this cost every 3 months? Or can I pay it annually?

The renewal cost will be 65% of the product price.So I think you should use our recurring service, with just 39, 93$ for each 3 months you will get many benefits below:- Support domain license...
Netbase
By Netbase
faq
244 0 Read more

Is it possible to set the height and width of the designer stage?

Yes, you can set the height and width of the designer stage as you want.
Netbase
By Netbase
faq
168 0 Read more

Online designer is for a single type of product? Or to use it for all kinds of industry?

Yes, you can do it. We provide template for many kinds of product. But with some special items which you want, feel free to ask us.
Netbase
By Netbase
faq
160 0 Read more

How is the quality of end result from the design? will it be high resolution? What format will the design image be?

The output will be PDF that has 300 DPI or PNG with 96 DPI with thebig size. You can resize by photoshop to have the suitable size and DPI as you want
Netbase
By Netbase
faq
197 0 Read more

Will the user be able to save their customized design? Frequent user may choose a certain template and customize a bit. If they can save, they don’t have to do the same customization every time

Our plugin saves the last design of customers, they will be able to continue design their last design whenever they come back.
Netbase
By Netbase
faq
158 0 Read more

Can we create design areas with other shapes such as circles, triangle, etc?

Default area is square or rectangle so you can combine with overlay image to create other shapes.
Netbase
By Netbase
faq
187 0 Read more

Is it possible to create a template using a SVG file with mapping?

Yes, admin can add a SVG fileto the template and then users can choose the colors for the parts of the SVG as they want
Netbase
By Netbase
faq
174 0 Read more

Do the customer’s design need to be approved? If yes, how is the approval process is done?

After customers checkout with their design, admin can approve or reject that design in the details order page.
Netbase
By Netbase
faq
223 0 Read more

Can I limit the designing tool for my customers such as give them the option of uploading photos in the specific size and no option for drawing?

Our plugin have many options to show/hide design tools, upload image size, limited color... That options apply for all products. You can see and configure this function in back-end.
Netbase
By Netbase
faq
170 0 Read more

What is the different between Auto Renewal Price and Standard Payment Price?

Auto Renewal Payment: with this package, you have 3 or 6 months to receive our support, download and upgrade FREE. But, after 3 or 6 months you only pay a small recurring fee for each 3 or 6 months,...
Netbase
By Netbase
faq
194 0 Read more

How long can I download the updated product?

After you purchase our product successfully, you have 3 or 6 months to download and upgrade product (It depends on type of products)
Netbase
By Netbase
faq
89 0 Read more

I did the payment, while I have not received the download link?

The download link always is automatically sent to your payment email within 5 minutes after the payment is done. Please check your inbox, open your confirmation email and there is your own product...
Netbase
By Netbase
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