The technology is becoming increasingly nowadays, AI impacts numerous aspects of life. Ai designed to understand consumer needs and preferences and deliver customized customer experiences. AI is used in various fields including digital marketing. Thus the use of AI in digital marketing strategies can help you deliver a successful customer experience. It can help you save both time and money 

What is AI?

"Artificial intelligence"  is used to describe machines and computers that active same humans such as learning and problem-solving. It responds and performs tasks based on the date that is being fed into it, just like humans do. Some of the activities associated with AI are highly technical and specialized, such as robotics, speech recognition, image recognition, natural language processing, problem-solving, etc.

Thanks to detailed algorithms, The future of AI systems are now becoming more and more mature, with systems becoming more efficient at a much faster rate than ever before. 

The relationship between artificial intelligence and digital marketing

AI in digital marketing

During the before years, marketing was hesitant to apply artificial intelligence in digital marketing. But now, many successful brands have adopted it and use it within their marketing, with brands like Amazon and Spotify using AI systems successfully.

For instance, Amazon uses AI to show relevant products, based on previous searches, purchases, and views. This can increase the likelihood that a shopper makes an initial purchase or becomes a repeat customer, with the personalized experience being highly sought after.

Now, artificial intelligence and digital marketing as a part. Let’s see how exactly we can use artificial intelligence in our digital marketing.

You can see  What Is A SaaS Business Model And How Does It Work? to know more the benefit of technology for digital marketing

How AI is transforming digital marketing?

With the ability to collect information, analyze it, apply it, and then respond to it, AI is revolutionizing digital marketing. As the amount of data on potential consumers grows, AI will become more important due to its ability to make data-based decisions quickly and accurately. Here are some ways AI in digital marketing:

1.Recognize and analyze

Customer relationship management (CRM) refers to a business strategy that establishes a customer-centric approach to business by maximizing the collection of customer information and filtering valid information.

When CRM, AI technology, and big data technology are combined, they can maximize the collection of user information from different platforms, gain accurate insights for target customers and identify users’ needs so that companies can determine the most appropriate marketing strategy.

The key is that any behavioral information will become the source of AI analysis. For example, the kinds of products someone buys, which pages they browse, which tools they use often, etc.

With all of this collected data, marketers can easily analyze a potential customer's needs and adapt the AI used in order to boost sales. You are better able to visualize the customer journey and provide the right kind of solution, making the shopping experience easier and helping the customer reach the checkout with recommendations that better reflect them and their habits.

2. When AI combines with AR/VR

When AI technology meets the new visual technologies such as AR and VR, it brings a new consumption experience.

For example, Coca-Cola decided to combine AI and Augmented reality (AR) by overlaying computer graphics over a user's real-world view using glasses or a headset within a number of its bottling plants. This allows technicians to receive information about the equipment being serviced and enables them to support from technicians who are able to see their view, making it easier for technicians in remote locations to perform repairs and diagnose issues.

This method can also provide consumers with interesting ways of interacting with and learning about a brand, allowing them to form a connection. Combining AI with AR/VR not only refreshes the user's consumption experience but also builds a strong brand identity that can help create a greater sense of loyalty from a brand's customer base.

AI Digital marketing in business

1. Application of AI chatbots

AI has semantic recognition, language processing, and voice conversion technology. It means that AI customer service is easier to use and make great experiences. Compared with manual customer service, AI chatbots have many advantages.

First of all, Ai in digital marketing especially chatbots, delivers a “one to many” íntead of one to one, providing support to a number of customers at the same time and in different time zones.

Secondly, people need to rest but AI chatbots don’t need to rest. They can answer all the time. This development of AI in digital marketing provides support outside of office hours, improve customer experience.

Secondly, AI chatbots don't need to rest, so they can answer customer queries around the clock and in real-time. Not only does this mean they are highly efficient, but they can also provide support outside of office hours, improving customer experience.

In addition to these advantages, customers can pick the language used by AI customer service according to their needs, allowing a brand to deliver localized customer service.

Numerous brands have started to communicate with their customers through messenger applications like Slack, WhatsApp, Facebook Messenger, all of which can benefit from AI chatbots in order to streamline the process.

2. Email marketing

Ai in digital marketing

AI in marketing helps companies to personalize their email marketing campaigns based on user behaviors it means your company can send out emails that are triggered by some actions. It based on a customers’ behavior

As well as better personalized content, AI also helps marketers optimize their email campaigns, allowing them to maximize their results. Ultimately, AI can help email marketers reach the perfect customers at the perfect time, guaranteeing that messaging is relevant, engaging, and more likely to convert. It can also allow you to better analyze what types of messaging, subject lines, design and images get the best outcomes.

3. AI digital advertising

Digital Advertising is the one of the most successful of artificial intelligence and digital marketing. It used across lots of platforms such as Google, facebook and instagram. These platforms analyze user’s information, age, gender, interest…, improving the performance of digital ads.

According to eMarketer, digital ad spend worldwide was assessed to be $273.29 billion in 2018 and this is requiredto increase further. With AI in digital marketing, marketers can spot microtrends and even predict trends. They would then be able to settle on vital choices about where they designate their spending plans and who they target. Therefore, brands can lessen advanced promoting waste and guarantee that their spending conveys the most ideal outcomes.

4. Marketing content

AI in digital marketing is most effective, according to the behavior of target customers. Thus, Marketers can get a better understanding, create content work best for their target audience, allowing them to share or create the right form of content.

For instance, 40% of millennials trusting video content the most, which means it is the second-best type of substance advertising close to web journals. This implies that a brand focusing on this crowd will be better ready to make significant substance utilizing bits of knowledge assembled from the future of AI.

Rather than creating expensive videos and other types of content, AI-powered tools can help you make them. For instance, tools like FlexClip video maker allow you to create and download high-quality videos without the need for a designer or technical skills. This implies that if the crowd information shows that you have to use recordings, you're ready to do so rapidly and without any problem.

AI is can be used to curate content, as well as create it. For example, YouTube’s recommendation system provides suggestions for videos that users might be interested in based on their previous behaviour. Using a similar tool will allow you to suggest products, blogs, videos or other forms of content that a website visitor may have an interest in based on how they interact with your site.


Ai in digital marketing making a valuable tool. AI largely influences the choices of your customers, helping to provide relevant recommendations and timely customer service. Looking at the ways that you can make use of it will better enable you to grow your brand and meet the expectations of your customers.

Hopefully, this article of The Future of AI in Digital Marketing has brought to you much essential information.

You can see more 15 Applications of Artificial Intelligence in Marketing

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