Buy and Use Product

  1. Can I customize products to suit my need?

Yes. You can modify the product at your discretion for your own websites. However, you can’t resell or place the modified extensions (as the whole) for downloads on your websites.

  1. How can I do if I paid successfully but I have not received the download link?

The download link always is automatically sent to your payment email within 5 minutes after the payment is done. Please check your inbox, open your confirmation email and there is your own product download link.

You can also check the Download menu in your Profile Cpanel on Cmsmart to see the download link

  1. How long can I download the updated product?

We have the policy to ensure your success with the products is lifetime update and upgrade the purchased product, so you can download, update and upgrade the product over 10 years.

  1. I do not have a Paypal account. Do you support other payment methods?

Yes! You should know that Paypal supports including all major types of Credit cards. Visit Paypal for more information. So you still can pay via Paypal with your credit card or E-check. We also support Credit Card payment via Onepay and Skrill.

  1. Do you have the refundable policy?

Yes, we have the 7-day refund policy. You can contact us for your special refund case.

  1. Can I install our products on multiple domains?

Yes, you can. It depends on the domain license support that you purchase.

  1. What is the difference between support and customization?

If you cannot install the product or configure the product functions as described clearly in the product description or product user guide, then you can ask for support from the seller

However, if you want to have your own modification on your website, or request a new feature which you think the product should have, then this is a subject of customization. You cannot request the sellers to do it for you without his acceptance. Almost the solution, in this case, is to do it yourself, to hire the seller to do for you or to hire a freelancer to do.

Sellers are not required to provide customizations as part of the purchase, but if you would like to inquire if you are able to commission a Seller to provide customization for you then you can contact the Seller privately via the contact form on their profile page.

What if there is actually something wrong with the item?

If the item is malfunctioning or not as described on the item page you can check out our refund guidelines for more information.

Make sure you have checked the item description (the text under the item preview) and specs for what it's intended to do first.

  1. I have purchased an item twice by mistake, what can I do?

Mistakes happen to the best of us! If you have accidentally purchased an item twice, please contact support with the details of your double purchase. We will then check our server logs for verification and credit your account as appropriate.

Note: if we credit your account, all license benefits associated with the secondary purchase are null and void.

  1. Can I re-download items?

You can always download the purchased items for the life time as it still for sales status on the Cmsmart Marketplace. Please come to the Download section to immediately download the products right after payment.

However, it is important to remember that when an item is removed from the Market sites, it will be removed from your Downloads page as well. We offer the download page as a convenience for buyers, but we can make no guarantees as to the ongoing availability of the files you have purchased.

  1. What should I do if I'm having trouble downloading a file?

Sometimes you cannot download the purchased files, however, do not worry about that below can be your solutions:

Clear your web browser's cache. Here's how to do it with Google Chrome, Mozilla Firefox, Internet Explorer, and Safari.

Try downloading the file again using an alternate browser or computer.

Try downloading the item via a proxy or a VPN service.

Also, note that Cmsmart recommends against the use of download managers to download your purchased files from the Cmsmart Marketplace sites.

If you still can't download the file you've purchased please contact support for assistance. Please include the item name (or a link to the item) and your Cmsmart Market username under which it was purchased.


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