Payment Terms

Cmsmart Store Payment Terms

Subscription-Based Payments

• Freemium License: Cmsmart Store offers a freemium package for new eCommerce projects, which includes basic support and services. Advanced features and premium support require upgrading to a paid subscription.

• Premium Subscription: Clients opting for premium services, including enhanced support, custom development, and consultancy, must subscribe to one of Cmsmart’s premium plans. These subscriptions are billed monthly or annually.

Billing Cycle

• Monthly Subscription: Payments are due on the same date each month, based on the initial subscription date.

• Annual Subscription: Payments are due on the anniversary of the initial subscription date. Invoices will be issued at least 30 days prior to renewal.

Payment Methods

Cmsmart accepts the following payment methods:

• Credit/Debit Card: Payments processed securely through our payment gateway.
• Bank Transfer: Available for larger corporate clients upon request.
• PayPal: For clients preferring secure payments via PayPal.

All payments must be made in the agreed-upon currency as indicated on the invoice.

Late Payments

• Grace Period: A 10-day grace period is provided to resolve payment issues without penalty.

• Suspension of Services: Services, support, and project management tools may be suspended if payments are not received within the grace period.

• Reactivation: Suspended accounts can be reactivated upon full payment of the outstanding balance.

Refund Policy

• Full Refund: Issued if agreed-upon services or custom development tasks are not completed as per the confirmed task list.

• Partial Refund: Issued based on the value of incomplete tasks.

• No Refund: Refunds are not provided for premium subscription payments if services have been delivered as described or for unused time due to early cancellation by the client.

Service Upgrades and Downgrades

• Upgrades: Clients can upgrade their subscription at any time, with the upgrade prorated based on the remaining time in the billing cycle.

• Downgrades: Take effect at the start of the next billing cycle. No partial refunds or credits are issued for downgrades during the current billing period.

Project Development Payment Terms

• Milestone-Based Payments: Payments for project development are structured around milestones outlined in the project agreement. Invoices will be issued upon milestone completion and payment is required before proceeding to the next phase.

• Services Agreement: Each project agreement may cover additional fees such as:

  • Third-Party Licenses: Costs associated with necessary third-party tools, software, or licenses.
  • API Fees: Fees for integrating and using external APIs within the project.
  • Maintenance Fees: Ongoing fees for maintaining and optimizing the eCommerce store.
  • Staff Augmentation Fees: Costs for any additional resources or team members provided by Cmsmart.
  • Custom Development Fees: Charges for bespoke solutions beyond the predefined scope.

• Invoice Management: All payments will have an invoice generated and accessible in the Cmsmart Dashboard. Clients can download invoices directly or contact us for corrections or additional documentation.

Additional Services

• Custom Development Fees: Custom development outside predefined support services incurs additional fees. These fees will be agreed upon in writing before work begins and are due upon milestone completion.

• Emergency Support: Emergency support requests outside standard business hours may incur additional charges, billed separately.

Cancellation and Termination

• Freemium License: Can be canceled at any time without penalty.

• Premium Subscription: Requires 30 days’ notice. Access to premium services continues until the end of the current billing cycle. No refunds are issued for early termination.

Dispute Resolution

Billing discrepancies or disputes must be notified to Cmsmart within 15 days of the invoice date. Cmsmart will review disputes and work toward resolution. Services may be suspended if payments are withheld beyond the grace period.

Tax

Clients are responsible for applicable taxes, including VAT or sales tax, based on their location. These taxes are itemized on the invoice and are in addition to the subscription fees.