Expired and Renewed License Terms
Cmsmart licenses grant access to critical features, updates, and support services for your eCommerce platform. When a license expires, certain functionalities may be restricted. Renewing your license ensures uninterrupted access and support for your business operations.
Implications of an Expired License
1. Access to Features:
- Freemium License: Basic features remain accessible, but advanced tools and premium integrations are restricted.
- Premium License: Advanced features, integrations, and priority support are disabled upon expiration.
2. Support Services:
- Technical support, maintenance, and consultancy services are suspended until the license is renewed.
- Existing support tickets will remain open but inactive until reactivation.
3. Updates and Integrations:
- Access to software updates, patches, and new features will be unavailable.
- Third-party integrations relying on an active license may experience interruptions.
- API Access: Services utilizing APIs may be limited or restricted, impacting integrations and automated workflows.
Renewal Process
Cmsmart makes it easy to renew licenses and restore full functionality. To renew, clients must contact the Cmsmart team directly for activation or renewal assistance.
1. Pre-Expiration Notifications:
- Clients are notified 30, 15, and 7 days prior to license expiration.
- Each notification provides instructions for contacting the Cmsmart team to renew.
2. Steps to Renew:
- Contact Cmsmart: Reach out to the Cmsmart team via the Cmsmart Dashboard, email, or live chat to initiate the renewal.
- Confirm Details: Discuss your licensing needs and confirm renewal terms.
- Complete Payment: Finalize the payment for renewal or upgrade.
- Activation: Cmsmart will reactivate the license, restoring full features and services immediately.
Reactivation of Expired Licenses
1. Reactivation Process:
- Expired licenses can still be renewed by contacting Cmsmart directly.
- All suspended features and services will resume upon successful reactivation.
2. Data Integrity:
- Cmsmart ensures that all data remains intact during the expired period.
- Limited store functionality is available until the license is fully reactivated.
Upgrading During Renewal
Clients renewing licenses can choose to:
- Maintain Current License: Continue with the same plan for uninterrupted access.
- Upgrade to Higher-Tier Licenses: Unlock additional features and premium support.
- Discuss Customization Needs: Tailor your license to include specific features or integrations during renewal.
Contact Cmsmart for All Licensing Needs
- For all license activations, renewals, or upgrades, contact the Cmsmart team via:
- Cmsmart Dashboard: Manage requests and communicate directly.
- Email Support: Reach out with details about your renewal needs.
- Live Chat or Phone Support: Speak with an Account Manager for personalized assistance.
Benefits of Renewing with Cmsmart
- Uninterrupted Services: Ensure seamless access to all premium features and tools.
- Regular Updates: Stay up-to-date with the latest patches and advancements.
- Dedicated Support: Gain access to priority support and maintenance services.
- Scalable Options: Choose plans that grow with your business needs.
Cmsmart recommends timely renewal to avoid disruptions and maintain optimal platform performance. For assistance, contact the Cmsmart team today to discuss your licensing options.
