Term of Upgrade
Cmsmart Ecommerce provides flexible upgrade options to enhance your platform’s functionality and scale your business. These terms outline the guidelines and processes for upgrading services, subscriptions, and features to meet evolving business needs.
Subscription Upgrades
1. Freemium to Premium:
o Clients on the Freemium License can upgrade to Premium plans to access advanced features, enhanced support, and premium tools.
o The upgrade process includes:
§ Selecting a Premium plan from the Cmsmart Dashboard.
§ Completing payment for the chosen subscription tier.
§ Unlocking premium features upon confirmation.
2. Plan Adjustments:
o Upgrading to higher-tier plans within the Premium subscription is supported.
o The cost is prorated based on the remaining time in the current billing cycle.
Feature and Service Upgrades
1. Custom Development Enhancements:
o Clients can request additional features, customizations, or integrations not included in the initial scope of work.
o All upgrade requests are documented in an updated Service Agreement, with milestones and associated costs clearly defined.
2. UI/UX Redesign:
o Upgrade your store's design for a modern, personalized look and improved user experience.
o Includes new themes, layouts, and user interaction features.
3. Advanced Marketing Tools:
o Add capabilities like advanced reporting, automated email marketing, or AI-driven personalization.
o Integrated tools for social media and multi-channel campaigns can also be upgraded.
Technical Upgrades
1. Server and Hosting Enhancements:
o Upgrade to higher-tier hosting plans to accommodate increased traffic or storage needs.
o Include features like faster load times, enhanced security, and scalable storage.
2. Plugin and Integration Upgrades:
o Enable additional third-party integrations, such as payment gateways, CRM systems, or analytics tools.
o Install and configure advanced plugins to expand your store’s capabilities.
Upgrade Process
1. Assessment:
o Discuss your upgrade needs with your Account Manager or Project Manager.
o Cmsmart’s team will evaluate technical requirements, compatibility, and scope.
2. Proposal:
o Receive a detailed proposal outlining tasks, costs, and timelines.
o Adjustments to the proposal can be made based on client feedback.
3. Approval and Execution:
o Approve the proposal through the Cmsmart Dashboard.
o Pay the associated fees as per the agreed-upon milestones.
o Cmsmart’s team will implement the upgrades as per the timeline.
4. Testing and Delivery:
o All upgrades undergo rigorous testing to ensure functionality and compatibility.
o Final upgrades are deployed to the live environment after client approval.
Upgrade Policies
1. Payment Terms:
o All upgrade costs must be paid as per the agreed milestones in the Service Agreement.
o Invoices are generated and accessible via the Cmsmart Dashboard.
2. No Disruption Guarantee:
o Cmsmart ensures minimal disruption during upgrade implementation by using staging environments.
3. Compatibility:
o Upgrades are tested for compatibility with existing systems and plugins to avoid conflicts.
4. Support During Upgrade:
o Dedicated support is provided during and after the upgrade process to resolve any issues.
Why Upgrade with Cmsmart?
· Scalability: Ensure your platform grows with your business needs.
· Cutting-Edge Features: Stay ahead with the latest tools and technologies.
· Dedicated Support: Receive comprehensive assistance throughout the upgrade process.
· Tailored Solutions: Customize upgrades to align perfectly with your business objectives.
Cmsmart Ecommerce is committed to helping your business evolve with flexible upgrade options. Contact your Account Manager to discuss your specific upgrade requirements and unlock the full potential of your platform.
