Dear our beloved customers, 

We've written some tools about Multistore Wordpress Theme to get a better customer experience. Today, we are going to show you amazing tools to connect with your customer on the website, collect much helpful information, needs, behavior customers. It’s called Vendor. By using Live Chat to communicate to clients, you can improve users experience, boost your sales revenue, take care of users and answer any questions of them right away. It’s really helpful for both of ower website and their customers.

Find out the benefits of Vendor Chat and know How to setting vendor chat in The Multistore WordPress theme on this post below.

Benefits of having a Vendor Chat on your website

  • Improved Customer Service and Loyalty

For many customers, live chat is more convenient and less stressful than speaking on the phone to a stranger. It's easier to interrupt a session and return with the document or reference they need, and they can be sure they'll be understood. In fact, a consumer research study from Oracle found that 90% of customers said the “Live Chat” button gives them confidence that they can get help if they need it. This is a simple and effective way of improving customer service and loyalty.

  • Increased Sales

Live chat is effective in generating leads and making sales because it provides visitors with instant access to your support staff and sales team. Your team has many more opportunities to turn these visitors into paying clients or customers.

  • Gain a competitive advantage

Offering live chat to your customers presents you with a great opportunity to gain a competitive advantage over your rivals. You will also have more opportunities to engage your website visitors proactively and make more sales, nabbing customers before the competition does. Live Chats provide a faster problem resolution method and remove communication barriers between vendors and customers.

  • Increase average order value

Live chat doesn’t just help you increase sales, it also helps you increase the value of a sale too. By using live chat to talk with the buyer and understand their needs, you can recommend similar products and services by up-selling and cross-selling to increase the average order value.

  • Keep in contact with visitors

Unfortunately, not everyone who visits your website will buy from you straight away. For people that use live chat, you can collect information about them and turn them into leads. Before a live chat session begins, ask the user for their contact information. Not only does this help in identifying an existing customer, but by asking for their name you can provide a more personalized customer experience. If the chat user isn’t a customer, you now know who they are. Use this to your advantage and ask them if they would like to receive news and promotional material as part of your email marketing strategy. They may not buy from you today, but by having their contact information you can convince over time that your product is the right fit for them.

Tips to Improve Your Vendor Chat Efficiency

The faster customers’ problems are solved, the higher customer satisfaction is. Just follow the live chat tips and you will make the difference. You can improve your live chat efficiency from three perspectives: 

  • Firstly, collect as much visitor information as possible to keep your chat agents informed, which will greatly speed the problem-solving process.
  • Secondly, make the most out of live chat functions such as shortcut keys, canned messages, and auto acceptance.
  • Last but not the least, allocate your resources reasonably and ensure every chat goes to the right agent.

How to setting Vendor Chat in Multistore WordPress theme

Today, we will guide you on how to setting vendor chat in Multistore WordPress theme. Just need to follow our guide, step by step as below: 

  • Step 1: Copy widget code of tawk.to or orther plugin
  • Step 2: Login a account vendor 
  • Step 3: Choose Setting > Paste Widget code on Live Chat embed code > Save
  • Step 4: Visit store you can see popup

We hope you find this article How to setting vendor chat in Multistore WordPress theme helpful for your business. If you want to find more detail information about our products, kindly go to WordPress WooCommerce Marketplace Theme with Dokan Support Multiple Store. If you have any questions about this product, please contact us at https://cmsmart.net/support_ticket/ We will answer all your questions. Don't forget to use coupon code MAR_DL to get 18% Discount for this item. Many thanks!

View Demo: Wordpress Marketplace Demo

Best regards.