Why Customer Experience Matters? Have you ever wondered why customers are choosing your competitors’ products even when yours might be of equal or better quality? One of the primary reasons could be the customer experience—specifically, how quickly and effectively you respond to their needs.

In today’s fast-paced world, customers expect not just quality products but also prompt, seamless, and supportive interactions before, during, and after a purchase. Failing to meet these expectations can result in lost opportunities and lower customer retention.

So why the "Customer Support Speed"?

When customers buy and use your product, what they care about are customizer product quality, product lifespan and one thing that every customer is interested in is "Post-customizer product support onions”.

However, how warranty to ensure customer satisfaction, how to support customers to continue using our products for a long time is an issue that needs priority handling solutions.

We currently have many customer support channels such as via email, via phone... but do you think customers who send support mail may have to wait for a few hours for a response, the phone can ring but the support side couldn't catch up? This inevitability will make them have a bad experience with their products and leave soon.

Live chat support is a relatively new way to interact with your site visitors. Typically, visitors start a chat request by clicking the icon on your website. So why not try it in your online business? With this tool you can respond faster to potential customers or potential customers will leave with a better impression than when you make them wait around.

Here are 3 reasons why you need Livechat now.

1. Responding faster = more leads

Almost all customers who have to wait more than 15 minutes for a reply are your potential customers.

Why? Because in a fast-paced world, everyone wants the fastest response. There are many other businesses doing the same thing you're doing, so why would customers wait half an hour for you to respond? They simply won’t. They’ll bounce back to Google and click the next ranking company.

On top of that, companies that are responded in ten minutes and five minutes saw a 400% reduction in the lead eligibility rate. So if you want to be a qualified lead, there are simply no other ways to get it done as fast as instant chat. And if you look at how many companies have failed to contact potential customers in five minutes or less, we may be at risk of losing customers so we are willing to take the time to install the live chat system.

If you speak face to face, you're right (for the most part). If you do not meet consumer expectations in the modern world, you just need to win successfully. And live chat not only reduces response time but also helps you in many other ways.

2. Helping people even when you’re not there

Now when we mention how response time can have a big impact on generating leads, you may think:

What if I leave the office and I get a few messages. How can I answer within five minutes?

Simply: You can use Bot chat, Bot chat will catch the keywords when customers chat with you. And of course, this will save you time when you are unable to respond immediately. At the same time, it will help potential customers know the necessary information before buying.

It allows you to help customers right away, though not really by yourself. Then you can enter the conversation when it's convenient for you, without losing a potential customer. You can even use bots on live chat as a way to measure user experience and improve it with important feedback.

So if answering within five minutes is unrealistic for you, don't worry! You can still take advantage of live chat software by integrating bots that can work for you. Use these bots to attract customers and offer easy solutions to their most common problems.

3. Overcome objections instantly

How many times have you found interested in a product, service, or website and you are ready to buy, but you didn't? Because you are not sure about the quality of the product, you want more detailed advice and are embarrassed to decide.

So for your customers, when they visit the website and are wondering a certain item of product value, a pop up with advice will help their decision become fast. That has been verified when many companies use this service. So I think using the direct communication tool on your sales website is the right thing and it is quite important in communicating as well as supporting customers quickly.

I will guide you to install Livechat on NBDesigner product. This is a product for print or design service providers. I believe this feature will help you to increase the quality of service and to satisfy your customers.

To perform the installation, follow these steps:

Step 1: Go to WordPress, select NBDesigner and select Settings

Step 2: In the Settings section, select Livechat & Design Monitor

Step 3: In the "Enable live chat and design monitor" box, check the "Yes" box.

After activation is complete, you will see in the menu bar the submenu “Livechat & Design Monitor”. Then we need to create a Project to design a complete Live chat

Step 4: Click "here" to Create a Project (as picture)

Step 5: After visiting the "https://console.firebase.google.com/" page:

Step 5.1: You create the project and enter the Project name

Step 5.2: Enter your Email information, then proceed to Create the Project

Step 5.3: After creating, go to Project settings, find Firebase Project ID and Firebase API Key

Step 5.4: Copy Project ID to Firebase Project ID, Copy Web API Key to Firebase API Key

Step 5.5: Go to Service accounts → Generate new private key → copy JSON file content and paste into Firebase Private Key setting.

Step 5.6: Go to Database → Create database available in Realtime Database

In the Rules tab, edit rules and Publish

Insert paragraph into the Edit Rule section:

{

  "rules": {

    ".read": "auth != null",

    ".write": "auth != null",

    "active_mod": {

      ".read": true,

      ".write": "auth != null"

    }

  }

}

You can refer to the video below:

Hope that this product will help you express your personality and uniqueness.

OTHER ITEMS

NetBase provides Template, Extensions, and E-commerce solutions for open source: WordPress, Magento, Joomla Virtuemart. Other awesome items also come from NetBase Team.

You can refer to the great products and features of WooCommerce online Product Design plugin here: Check Out

You can visit the demo here: Visit Demo

Hopefully, with the new features in this edition, the Online Product Design Plugin can nurture your creativity while maximizing your ability to transform your designs. If there are any problems with using the product, please contact us to get the best support.

Rose Helen

Shop Owner

Rose Helen is a highly accomplished Ecommerce Project Consultant with a strong background in managing and guiding successful e-commerce projects. With her exceptional expertise and strategic mindset, she helps businesses achieve their goals in the digital marketplace.
With years of experience, Rose Helen possesses an in-depth understanding of e-commerce platforms, technologies, and best practices. She works closely with clients to analyze their needs, develop tailored strategies, and execute effective project plans that drive growth and success.
As an Ecommerce Project Consultant, Rose Helen excels at overseeing project lifecycles, from inception to completion. She ensures projects are delivered on time, within budget, and with the highest level of quality. Her exceptional project management skills enable her to effectively communicate with stakeholders, manage resources, and mitigate risks throughout the project journey.
Rose Helen is a strategic thinker who leverages her extensive knowledge to identify opportunities for improvement and innovation. She provides valuable insights and recommendations to optimize e-commerce processes, enhance user experiences, and increase online sales.
With her strong communication and collaboration skills, Rose Helen builds strong relationships with clients and key stakeholders. She fosters a collaborative environment, working closely with cross-functional teams to ensure seamless project execution and alignment with business objectives.
Beyond her technical expertise, Rose Helen is dedicated to delivering exceptional client service. She goes above and beyond to understand her clients' unique requirements and provide them with personalized solutions that drive tangible results. Her commitment to client success is evident in her approach and the long-term relationships she builds.
Rose Helen's passion for e-commerce, coupled with her extensive experience and project management skills, makes her a valuable asset for organizations looking to thrive in the digital landscape. With her guidance, businesses can navigate the complexities of e-commerce projects and achieve their objectives with confidence and success.