Frequently asked questions
Premium Online Product Designer Extension for Magento 1 & 2

At this time our extension allows customers design and add to cart 1 product at once, after add to cart this product will be saved so they can continue designing other product. When they finish designing they can check out with all products in their cart
Yes, you can change the button size bigger or smaller as you want in the CSS file.
Yes, you can do it so don’t worry about that.
You can test our demo backend at the following link:
User: admin - Pass: 123456a @
You can install it on many domains as long as you purchase the corresponding domain licenses key.
You can always download the purchased items for life time as it still for sales status on the Cmsmart Marketplace. Please come to the Download section to immediately download the products right after payment.
However it is important to remember that when an item is removed from the Market sites, it will be removed from your Downloads page as well. We offer the download page as a convenience for buyers, but we can make no guarantees as to the ongoing availability of the files you have purchased.
Yes! You should know that PayPal supports including all major types of Credit cards. Visit PayPal for more information. So you still can pay via PayPal with your credit card or E-check. We also support Credit Card payment via and Skrill.
Yes. You can modify the product at your discretion for your own web-sites. However, you can’t resell or place the modified extensions (as whole) for downloads on your websites.
The download link always is automatically sent to your payment email within 5 minutes after the payment is done. Please check your inbox, open your confirmation email and there is your own product download link. You can also check the Download menu in your Profile C-Panel on Cmsmart to see the download link
After you purchase our product successfully, you have 3 or 6 months to download and upgrade product (It depends on type of products)
Auto Renewal Payment: with this package, you have 3 or 6 months to receive our support, download and upgrade FREE. But, after 3 or 6 months you only pay a small recurring fee for each 3 or 6 months, you DON'T need to buy the product again.
Standard Payment: You only pay ONCE for this payment, you will receive our support, download and upgrade free in 3 or 6 months. But after 3 or 6 months, if you want to upgrade, download or support, you HAVE to buy again.
Our plugin have many options to show/hide design tools, upload image size, limited color... That options apply for all products. You can see and configure this function in back-end.
After customers checkout with their design, admin can approve or reject that design in the details order page.
Yes, admin can add a SVG file to the template and then users can choose the colors for the parts of the SVG as they want
Default area is square or rectangle so you can combine with overlay image to create other shapes.
Our plugin saves the last design of customers, they will be able to continue design their last design whenever they come back.
The output will be PDF that has 300 DPI or PNG with 96 DPI with the big size. You can resize by photoshop to have the suitable size and DPI as you want
Yes, you can do it. We provide template for many kinds of product. But with some special items which you want, feel free to ask us.
Yes, you can set the height and width of the designer stage as you want.
The renewal cost will be 65% of the product price.
So I think you should use our recurring service, with just 39, 93$ for each 3 months you will get many benefits below:
- Support domain license for each 3 months
- Unlimited tickets support
- Download & upgrade new version
Many customers use that standard version and almost all of them come back and use our recurring service because of its benefits.
Especially, you can get free upgrade whenever we release the new version
Our product has Order confirmation and order status mail but I don’t know what your idea about the mail feedback is

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