I’m not a technical person. Well, I studied software engineering, I can write code but I'm not an expert and to be honest, I haven't touched any lines of code in 2 or 3 years. However, knowing how to program can help me understand how the software is built, operated, and more accessible to the software.
At work, I constantly ask the right questions to expose the problem of the system being tested. This is especially true when I test and explore the software as an end-user or in the case when I have no documentation about the system.
What I would do is use the product and then ask: what if I click this button? What happens if I edit the information and then I close the application without saving data? What will happen if I do this and then do it? What is this feature used for? Why do we need it? And so on. And I understand that our customers have the same questions. Therefore, I always try to put my knowledge of the product into articles to help customers get the most overview of the product.
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