Smart Assistant For Customer Support For Livechat

We all know for a website sales or service introduction, the FAQs is an indispensable function. FAQs are questions and answers that often follow the same topic. This format is commonly used on mailing lists and other online forums, where common questions tend to be asked over and over again.

The FAQ can be anywhere on the page, but the most common is on the header or footer. Depending on usage, this term may specifically refer to a frequently asked question or a list of many questions and their answers.

So how do FAQs affect order conversion rates? 

When you have a Livechat product to support customers directly and quickly, but sometimes there are times when you can or cannot support customers while chatting for a reason somehow. Will this have a significant impact on whether or not customers buy the product?

There are highly skeptical customers or they buy products with large sizes, they need to make sure that the products they buy will have to meet the qualifications and requirements they want. What happens when they chat and you go offline, then they will go to another shop with the same product? Surely that's what no one wants.

How are product-specific FAQs organized in the Help Center?

FAQs are structured hierarchically in WordPress admin, with menu levels and categories, so each product can have its own assigned FAQ set shown to shoppers viewing that item.

What is the risk of not having FAQs ready before live chat goes offline?

Without a Help Center in place, shoppers who have questions during offline hours may leave without buying, since the guide notes they will take real effort to search for answers about the products they are viewing.

Where are the other Cmsmart Fullstore Quickstart Package tutorials?

Every Cmsmart Fullstore Quickstart Package tutorial is listed on the Cmsmart Fullstore Quickstart Package tutorials page. Customers with a licence can open a support ticket from the Cmsmart dashboard when a step does not match their install.

How do I pay securely?

Contracts and payments go to the company, Netbase JSC: plans are paid through PayPal; services are invoiced by Netbase JSC under a written proposal and paid by bank transfer to Netbase JSC's company account or by PayPal Business. Cmsmart (Cmsmart Ecommerce) is the ecommerce brand of Netbase JSC, a company based in Hanoi, Vietnam.

How do I contact Cmsmart or get a quote?

Message the Cmsmart team on WhatsApp at +84 937 869 689 or email project@cmsmart.net; the contact page at cmsmart.net/contact lists every channel, and Request a quote (cmsmart.net/project-proposal) sends a project brief. Customers with a licence open a ticket from the dashboard.

So what is the solution? 

The simple solution is that you can build a script of questions available exclusively for your Website for customers to see. But it is not enough because customers will take great effort to find FAQs for the products they are viewing.

So you need to build a common scenario and scripts specific to that product to improve order conversion rates.

The current trend is to integrate FAQs on LiveChat so that customers can conveniently search instead of a long page of FAQs in a location that makes users uncomfortable.

I will show you how to use and create a simple Help Center.

Step 1: Script your FAQs.

Step 2: Go to WordPress, select NBDesigner and then select Printing FAQs

Step 3: Select Add New to add FAQs

For example, your FAQs will have 3 levels and follow the model below:

Smart Assistant For Customer Support For Livechat screenshot 1

Step 4: Create a menu level 1, create a menu level 2

Smart Assistant For Customer Support For Livechat screenshot 2

Step 5: Add the FAQs into the corresponding headings and menus.

Step 6: After adding the FAQs and completing the import we will arrange the menus in the Help Center in a hierarchical format.

Step 6.1: You choose the menu level 1, level 2 and then select Add Category

Step 6.2: Select Menu level 2, and add the corresponding FAQs.

After completing the Help Center, the interface will display the following

Smart Assistant For Customer Support For Livechat screenshot 3

Another problem is that not all products can use the same set of FAQs, but there will be special products that need their own set of FAQs. So you need to screen and assign FAQs for the most relevant and relevant products instead of having customers read the entire set to find the answers.

You need to do the following:

Step 1: Go to Product and select All Product

Step 2: Select different products to assign separate FAQs

Step 3: Select the "Printing FAQ"

Step 4: Check "Enable" in the box "Show as product tab"

Step 5: Select the FAQ corresponding to the product and Press "Add FAQs" to complete

Smart Assistant For Customer Support For Livechat screenshot 4

 

So you have completed the Help Center. Hope that you can easily convert orders and improve customer service.

Additionally, I hope that this product will help you express your personality and uniqueness.

You can refer to the video tutorial below:

OTHER ITEMS

NetBase provides Template, Extensions, and e-commerce solutions for open source: WordPress, Magento, Joomla Virtuemart. Other awesome items also come from NetBase Team:

You can refer to the great products and features of WooCommerce online Product Design plugin here: Check Out

You can visit the demo here: Visit Demo

Hopefully, with the new features in this edition, the Online Product Design Plugin can nurture your creativity while maximizing your ability to transform your designs. If there are any problems with using the product, please contact us to get the best support. Thank you for listening!

Best regards.

 

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