Frequently asked questions
NB Designer | Online Product Designer Plugin for WooCommerce WordPress

- Auto Renewal Payment ($179.69): With this package, you have 6 months to receive our support, download and upgrade FREE. You DON'T need to buy the product again but after the first 6 months, you have to pay a small recurring fee ($39.99) for every next 6 months to maintain our support, download and upgrade FREE.

- Standard Payment ($192.27): You only pay ONCE for this payment, you will receive our support, download and upgrade FREE in 6 months. But after 6 months, if you want to upgrade, download or support, you HAVE to buy again with 45% sales off.

- 90% of our customers choose Auto Renewal Payment because not only our customers may save a lot of money but also their sites are always up -  to - date.

If you cancel a recurring fee, your Online Design will be expired.
WHAT HAPPENS WHEN YOUR ONLINE DESIGN EXPIRED?
- If you integrated this tool for more than 5 items before, you could use it for those items but cannot add more products with this tool

- If you integrated this tool less than 5 items before, you would have been used for the maximum of 5 items

- Your Media Library (including 200+ templates; 25,000+ elements; 1,500,000+ images) is not available for your website

You can go to NBDesigner => Settings to get the license key

Yes, you can translate into any language that you like. You can use the LOCO plugin to translate it into your language (https://wordpress.org/plugins/loco-translate/)

Yes, They can upload full design in .jpg, .pdf, .psd, .indd file format

Yes, you can input .jpg, .png, .svg file type but each format is handled differently
- .jpg, .png: cannot edit
- .svg: the color of every path in the SVG can be changed

Yes, you can download designed file to .jpg, png, .svg, or export to .pdf file

Yes, there’s “save for later” feature which allows customers to save their designs and use them later or share on the social network.

Yes, but you have to purchase a license for additional domain and sub-domain

Actually, you can use it for any kind of product, for example, t-shirt, card, mug, cap…you can discover more at this link:

https://cmsmart.net/wordpress-plugins/woocommerce-online-product-designer-plugin

Yes, you can manage customer’s orders at the detail order page. Admin can accept/decline designs and send feedbacks to customers

Yes, you can send us your requirements in details. We will check and quote the price

Yes, this product allows you to enable color picker as well as the color palette

Yes, it can work well with almost Price Matrix plugins

Yes, customers can send the request for quotation. After that sellers/vendors will send them quotations via email

Yes, you can create many sides/pages with different options

Yes, you can change the size of the design areas as you want and calculate the price base on the design area

Yes, you can. You have three options for each product: custom design, upload files or both of them.

We have a feature allow you to translate this plugin to your language by yourself.

If you buy Online Design plugin on Cmsmart marketplace, you will use it for a lifetime.
But we provide 2 options for customers, Auto Renewal and Standard Payment, it has some differences:
- Auto Renewal: We think you should buy this package because you have 6 months to receive our support, download and upgrade free. But, after 3 months you only pay a small recurring fee for each 6 months, you don't need to buy the product again and you will still receive all benefits above in the next 6 months.
- Standard Payment: You only pay once for this payment, you will receive our support, download and upgrade free in 6 months. After 6 months, if you want to use our product, you have to buy again. It costs much money.

When NB designer expires, it will automatically return to the LITE version with some limited features as below:

- If you integrated this plugin for more than 5 items before, you will continue use it for those 5 items, but cannot add more product with this plugin ( MAXIMIZE PRODUCT NUMBER: 5)

- If you integrated this plugin for less than 5 items before, you still add it for other items but maximum of 5.

- Ability to access the Media Library (including 200+ templates; 25,000+ elements; 1,500,000+ images) will be limited.

Recommendation: You should keep the recurring fee or make renewal when the expiration period is due to keep using the pro version with full great functions of NBdesigner.

- Design products quantity: LITE - Only 5 vs PREMIUM - Unlimited

- Download files supported: LITE - PDF, SVG, JPG not supported vs PREMIUM - PDF, SVG, JPG supported

- Version update : LITE - ver 2.3.0 vs PREMIUM: ver 2.7.3

- NB template, pictures, clipart library: LITE - NO ACCESS vs PREMIUM:  FULL ACCESS

 - Updating feature : LITE: NO feature update vs PREMIUM: FULL features update

- In product detail, after check "Use templates" option and "Update" to save product, please see here

You can easily create a template with this guidance:

- In NBDesigner Product tab, see Here 

- In NBDesigner Product tab → go to manage templates, see here and this

 The design Lancher is getting a trend on online printing. It allows you to register to become a designer who can create and sell designs.

NB designer allows you to input the files with the below format: .jpg, .png, .svg. And you can download files to .jpg, png, .svg, or export to .pdf file. So if you want to upload images from Adobe Illustrator, you need to convert the image files to .jpg, .png, .svg file types.

Yes, it is 100% Responsive & Mobile Friendly

Yes, you can share your design via social channels such as Facebook, Twitter, Google

Currently the default area is square or rectangle. You can combine with overlay image to create other shapes.

Basically, they share the same functions. The difference is the service go with Premium package, it is much more than startup package. Please see details at pricing page. They share the same first payment, but different in renewal payment

Startup package price means first payment $179.69. After the first 6 month, you will need to pay $39.99 to renew next 6 months, or it will be limited in feature when it expires

While Premium package, the first payment is $179.69. After first month, you will need to pay $59 monthly to renew or it will be limited in feature when it expires

Renewal will grant download, update, support as well as keeping your plugin as Premium version.

Yes, we built and developed this plugin based on open source code, you can easily and flexibly customize the plugin as per your demand.

Yes, you can set up price with quantity break.

You can refer Here for example

Yes, you can translate the plugin into your favorite language. Our plugin supports all types of language.

Note: refer the LOCO plugin for translation.

Startup Package: 179 USD – down payment and included 6 months of support. After 6 months you will need to pay 39 USD to extend support and update for another 6 months ( ~ 6 dollars/1 month)

– Total cost for 1st year: 179 + 39 USD and 2nd year: 39*2= 78 USD

Premium Package: 179 USD down payment and after 1 the month you will need to pay 59USD and continue every month

Developer Package: 399 USD down payment and included 1-year support. After 1 year, you will pay 99 USD to extend support for another 1 year ( ~7 dollars/ 1 month) – Total cost for 1st year 399 and 2nd year 99

Enterprise Package: 399 down payment and after 1 the month you will need to pay 99 USD and continue every month

- Difference in terms of functions : Start-Up and Premium options will NOT have 3 below functions:

+ Product builder ( design by components ) : https://nbdesigner.cmsmart.net/product/bike-builder/

+ Designer marketplace: https://nbdesigner.cmsmart.net/designer/?id=83
+ 3D preview: https://nbdesigner.cmsmart.net/product/3d-preview/

 - Difference in terms of services: Premium and Enterprise options will have more services and that is why the maintenance license fee is higher

We offer different packages at a different price to perfectly fit small businesses like startups to medium businesses and large enterprises, we would like to give customers flexible choices.

You can upgrade to the higher package or downgrade the lower package as per your demands. 

Yes, if you buy the enterprise package, you can use our hosting package for free for 3 months. After 3 months, you can keep our hosting at a price of 35USD/month or you can use your own hosting. 

WP Print store has a high standard of UI/UX, so your customers will have a complete shopping experience. It integrates Nbdesigner and a lot of advanced features  and services.  With 21 homepage layout &  the powerful core theme, you can apply it for various printing business: Tshirt, Bugs, Hats, Canvas, Business card, Wedding Invitations, Photobooks, Phonecase, Tote Bags,... Your B2B and B2C e-commerce print shops could be created by using WP Print store Package which allows your customers to view, customize, upload and order print items online, select from existing design or customize to suit your branding. You can absolutely upgrade the full package with paying the difference. 

Cmsmart offers four main pricing tiers:

• Freemium: Ideal for businesses exploring the platform, it includes basic tools, limited support, and essential eCommerce functionalities.
• Standard: Suitable for SMEs, this tier includes advanced customization options, core features, and periodic updates.
• Premium: For growing businesses, this plan offers full feature access, priority support, and custom integrations.
• Enterprise: Designed for large-scale operations, this tier includes dedicated resources, end-to-end management, API integrations, and advanced analytics.

Each plan includes tailored tools to match the specific needs of businesses in different industries, ensuring scalability and value.

Cmsmart is uniquely positioned to serve small to medium-sized businesses (SMEs), startups, and entrepreneurs by offering scalable, customizable, and user-friendly eCommerce solutions that align with their specific needs. Here’s why Cmsmart stands out:

1. Tailored Solutions for Your Business Stage

• For Startups: Cmsmart provides ready-to-use solutions with minimal technical requirements, perfect for businesses establishing their first online store.
• For SMEs and Growing Businesses: Our platforms are scalable, handling everything from small product catalogs to 1,000+ items, ensuring seamless growth.
• For Global Reach: Cmsmart supports multi-currency payments, international shipping, and multilingual stores, making it ideal for businesses expanding globally.

2. Industry-Specific Benefits
   Cmsmart caters to industries such as:

• Retail: Manage physical product sales with ease, including B2B and B2C setups.
• Print-on-Demand: Advanced customization tools for personalized apparel, mugs, and posters.
• Health & Wellness: Perfect for subscription boxes and fitness products.
• Food & Beverage: Seamless solutions for custom order setups and delivery services.

3. Comprehensive Support for eCommerce Models

• Single Vendor Stores: Robust setups for individual sellers.
• Multi-Vendor Marketplaces: Tools like Dokan streamline vendor management.
• Subscription-Based Services: Ideal for recurring revenue models like subscription boxes.

Cmsmart ensures measurable ROI by adopting a strategic, value-driven approach tailored to your business needs. We begin by collaborating with each partner to define clear ROI expectations and develop a roadmap that outlines key investments in platform development, maintenance, and sales and marketing strategies. Here’s how we deliver value:

1. Custom Roadmap for ROI Goals
   Cmsmart creates a roadmap that includes:

• Initial Development: Setting up a robust eCommerce platform with the necessary integrations, product management, and custom features.
• Monthly Maintenance: Covering hosting, updates, and technical support to keep the platform running efficiently.
• Sales and Marketing Investments: Recommended budgets for SEO, email campaigns, and advanced analytics to drive customer engagement and conversions.

2. Efficiency and Flexibility

• Automating routine tasks like order processing and inventory updates reduces manual effort and streamlines workflows.
• Drag-and-drop customization tools, like Elementor, make platform adjustments easy, minimizing the need for costly technical expertise.

3. Enhanced Customer Engagement

• Features like abandoned cart recovery and personalized product recommendations increase purchase rates.
• Integrated marketing tools for SEO, email campaigns, and social media boost visibility and customer retention.

4. Scalable Solutions Without Overhauls
   Cmsmart’s platforms are designed to grow with your business, whether managing small inventories or scaling to thousands of SKUs. Flexible infrastructure ensures your platform handles increased traffic and complexity without disruptions.
5. Data-Driven Insights for Smarter Decisions

• Analytics tools help track customer behavior, sales trends, and operational performance.
• Measure campaign effectiveness and allocate resources to the highest-impact activities, ensuring focused and optimized investments.

6. Partnership Benefits
   Cmsmart provides dedicated Account Managers and Business Analysts to guide you through every stage of your eCommerce journey, saving time, effort, and costs associated with managing projects independently. Our roadmap includes sales and marketing recommendations to accelerate ROI, helping you focus on growth while we handle the technical and operational complexities.

Cmsmart’s holistic approach ensures every investment contributes to measurable outcomes, making it a trusted partner for businesses seeking scalable, ROI-driven eCommerce solutions. For more details or to discuss your project, contact Cmsmart Support or visit the Cmsmart Dashboard.

Cmsmart stands out by delivering tailored solutions, transparent pricing, proven results, and unparalleled support, making it the go-to partner for businesses seeking scalable and efficient eCommerce platforms. Here's why businesses trust Cmsmart:

1. Customizable Features
   Cmsmart offers tailored workflows, product design tools, and features that align with industry-specific requirements. From subscription management to multi-vendor platforms, we provide solutions built for your unique business goals.
2. Transparent Pricing
   With no hidden fees, Cmsmart ensures clear cost breakdowns, including additional services like API integrations or custom development, so you know exactly where your investment is going.
3. Proven Results
   With over a decade of experience and thousands of successful projects across diverse industries like retail, print-on-demand, and health & wellness, Cmsmart delivers tangible results that drive growth and ROI.
4. Comprehensive Support
   Cmsmart provides dedicated Account Managers, Project Managers, and technical teams to guide you from setup to scaling, ensuring a seamless and efficient experience. Unlimited support tickets and expert consultancy ensure that all your needs are met.
5. Global Readiness
   Cmsmart’s solutions are designed to support international operations with multi-language capabilities, multi-currency support, and seamless integration with global shipping carriers, enabling businesses to expand globally with ease.
6. Future-Proof Platforms
   Cmsmart continuously innovates, offering advanced tools like AI-driven personalization and print-on-demand setups to keep your business ahead of the curve. Regular updates and upgrades ensure your platform stays competitive in a dynamic market.
7. Ongoing Partnership
   Beyond being a service provider, Cmsmart becomes a strategic partner. We focus on long-term collaboration, helping refine workflows, scale operations, and continuously adapt to new business opportunities, ensuring you achieve sustainable growth.

Cmsmart’s client-focused design, advanced tools, and future-proof solutions make it the trusted choice for SMEs, startups, and entrepreneurs looking for a reliable eCommerce partner. To discuss your needs, contact Cmsmart Support or explore options on the Cmsmart Dashboard.

Yes, Cmsmart offers a Freemium Plan to allow you to:

• Test core features like product configuration, store setup, and payment settings.
• Explore how Cmsmart tools fit into your business workflow.
• Transition seamlessly to a paid plan once you’re ready to scale.

This risk-free option ensures you can evaluate the platform’s value without an upfront financial commitment.

Absolutely! Cmsmart provides custom pricing for projects with specific requirements, such as:

• Large-scale marketplaces or multi-vendor setups.
• Unique integrations like API connections or custom third-party plugins.
• Tailored workflows, industry-specific solutions, or advanced analytics setups.

Submit a request via the Custom Quote Form, and our Account Managers will provide a detailed breakdown.

Cmsmart supports:

• Credit/Debit Cards: Accepted globally and processed securely.
• PayPal: Convenient and widely used for international transactions.
• Bank Transfers: Available for large-scale projects or enterprise-level purchases.

Payment flexibility ensures that businesses from any region can transact seamlessly.

Yes, Cmsmart’s pricing is designed for flexibility. Clients can:

• Downgrade or upgrade their plans based on current needs.
• Switch between monthly and annual billing cycles for cost management.
• Contact the support team for assistance during transitions to minimize disruptions.

When you cancel:

• You retain access to features until the current billing cycle ends.
• Refunds for unused time are not provided unless stated in the Service Agreement.
• You can contact Cmsmart Support for guidance on canceling or modifying your plan.

Cmsmart’s monthly pricing includes a comprehensive suite of features and services designed to drive business growth:

• eCommerce Platform Features:
• Unlimited product management.
• Multi-vendor marketplace setup with tools like Dokan.
• Advanced marketing tools, including abandoned cart recovery, SEO optimization, and email marketing integration.
• API Integrations:
• Seamless connectivity with third-party tools like CRMs, payment gateways, and analytics platforms.
• Real-time synchronization with cloud services to enhance performance and efficiency.
• Cloud Services:
• High-performance hosting with secure and scalable cloud storage.
• Regular updates and backups for data safety and reliability.
• Professional Support:
• Unlimited ticket support to resolve technical or operational issues quickly.
• Dedicated Account Manager and Project Manager for expert guidance and project oversight.
• Comprehensive consultancy for workflow optimization, business scaling, and ROI maximization.

Monthly pricing is a must-have to ensure:

• API Integration Continuity: Regular updates and maintenance keep APIs functioning seamlessly, avoiding disruptions to your workflows.
• Cloud Scalability: Access to secure, high-performance cloud services that grow with your business needs, providing faster load times and enhanced reliability.
• Regular Upgrades: Stay ahead with new features, compatibility improvements, and performance optimizations included in your monthly plan.

Cmsmart’s project management ensures every aspect of your eCommerce business is handled professionally, saving you time and resources:

• Comprehensive Analysis: Our Account Managers assess your business needs and provide tailored consultancy to maximize growth and efficiency.
• Unlimited Ticket Support: Resolve technical and operational issues without limitations, ensuring uninterrupted business operations.
• Professional Management: From product uploads to advanced customizations, Cmsmart’s team covers every detail of your eCommerce platform.
• Transparent Communication: Regular updates and milestones keep you informed and in control throughout the project lifecycle.

Choosing Cmsmart saves significant opportunity costs by providing:

• Time Efficiency: Avoid delays and trial-and-error by leveraging Cmsmart’s proven expertise and ready-to-use solutions.
• Resource Optimization: Eliminate the need for a large in-house team, saving on hiring, training, and operational costs.
• Faster ROI: With scalable solutions, professional guidance, and ongoing support, Cmsmart helps you generate revenue and grow faster than trying to manage everything independently.
• Focus on Growth: Let Cmsmart handle the technical complexities while you focus on core business strategies and customer engagement.

For pricing-related questions or assistance:

• Email: [email protected]
• Live Chat: Contact Us
• Dashboard Support: Log in to your Cmsmart Dashboard and submit a ticket.

By offering detailed explanations, transparent pricing structures, and options to try before committing, Cmsmart ensures that your pricing page becomes a trusted resource for potential clients. Let me know if you'd like further refinements or additional FAQs!

Payments for project development at Cmsmart are structured to ensure transparency, flexibility, and alignment with project milestones. Here’s how it works:

1. Milestone-Based Payments:
   Payments are tied to milestones outlined in the project agreement. Invoices are issued upon the completion of each milestone, and payment is required before proceeding to the next phase of development.
2. Services Agreement:
   Each project agreement clearly defines additional fees that may apply, including:

• Third-Party Licenses: Costs for essential tools, software, or external licenses required for your project.
• API Fees: Charges for integrating and maintaining external APIs.
• Maintenance Fees: Recurring costs for ongoing store optimization and support.
• Staff Augmentation Fees: Costs for adding dedicated resources to your project.
• Custom Development Fees: Charges for bespoke solutions outside the predefined project scope.

3. Invoice Management:
   All payments generate an invoice that can be accessed and downloaded from the Cmsmart Dashboard. Clients can also contact Cmsmart for invoice corrections or additional documentation.

There is no difference when you subscribe to the Cmsmart Ecommerce Plugin or the Cmsmart Store Quickstart Package. Both options provide the same license and features for your eCommerce project. The choice depends on your starting point:

• Ecommerce Plugin: Ideal for adding Cmsmart features to an existing WooCommerce store.
• Quickstart Package: Designed for building a complete eCommerce platform with preloaded demo data for faster deployment.

After your payment, Cmsmart ensures a seamless onboarding process:

• Email Confirmation: You will receive a confirmation email with details of your purchase.
• Account Manager (AM) Contact: Your assigned Account Manager will reach out to support you with:
  • Installing the plugin to your existing WooCommerce store.
  • Setting up the Quickstart Package with demo data for a fully functional eCommerce store.

Your Account Manager provides end-to-end support tailored to your eCommerce goals:

• Setup and Installation: Whether it’s integrating the plugin into your current store or deploying the Quickstart Package, the AM ensures everything is configured correctly.
• Ongoing Consultation: Through a dedicated ticket system, the AM will:
  • Analyze your business requirements.
  • Help set up products, categories, and workflows tailored to your needs.
  • Customize front-end and back-end features to align with your branding and functionality requirements.
• Business-Centric Focus: Beyond technical support, the AM collaborates with you to optimize your store for customer engagement and ROI.

Cmsmart’s holistic approach ensures that whether you start with the plugin or the Quickstart Package, you’ll receive comprehensive support to set up, customize, and scale your eCommerce platform effectively. For further assistance, contact Cmsmart Support or visit the Cmsmart Dashboard.