Can you help me for the following problems:
1) The editable area, eg view of business card design from frontend, is very small. When I enlarge the screen view from my computer, the designing area become smaller but all the tool boxes become bigger. There are a lot of empty space from the editable area to the tools boxes. Can we enlarge the view size for only the designing area, so the end user can see the text clearly when they design the business card.
2) How to upload background and text from backend, so the frontend can see the basic design, like background and sample text is done.
3) Can we change the background color? Or can we upload more choices of background design for user to select? I think I cannot use the clipart button to upload, as I worry it may reduce the dpi of the background and not suitable for printing.
4) I understood this plugin shall come with 600 google fonts, but why it only show 2.
5) Can we add more function to the tool box, like free drawing shapes
Please advise.
Thanks & Regards
Zen
Hi, Zenda Sng
1 - We can improve interface to display better on large screen.
2 - You can create templates to allow customer quick edit design.
3 - If want change background color, you need create variable product with variations and setting design for each of them.
4 - Number of google fonts display in frontend depend your setting in backend. Of course, you can show all of google fonts.
5 - You can create shape with free draw tool, ex: rectangle, square, line, circle...
Best regard,
CMSMART Support Team
Hi
Thanks for your prompt reply.
Refer to your answer for
3 - If want change background color, you need create variable product with variations and setting design for each of them. (Do you have tutorial video to for this)
4 - Number of google fonts display in frontend depend your setting in backend. Of course, you can show all of google fonts. (But why my frontend only showing few google fonts?)
5 - You can create shape with free draw tool, ex: rectangle, square, line, circle...(Yes I notice of this, but when I wanted to draw rectangle, it turn out square, and I cant use circle to draw oval too, as the proportion is locked, I cannot unlock it)
I do not know shall I post my question here or in Support, as my web developer had help me bought and installed the plugin. Although he should help me to solve all the problems, he always delayed and always on medical leave. So I decided to learn to do it myself.
Regards
Zen
Hi Zen,
Thanks for using our product.
As your decision about learning it by yourself, we will support you as much as possible.
You can refer our user guide attached in the product package that you downloaded from our site.
Besides, if you have any question, you can create a ticket at our ticket system so that my dev team can help you asap.
Regards,
Vincent
hi, is there a Russian language?
Hi
Recently I have some issue with the online design plugin. All the templates which I have created for Business cards, letterhead, flyers, rubber stamp...etc, have disappeared. I do not what happened. And my web developer said the support for this plugin has already over, so they cannot do anything unless renew the plugin support.
I was agitated, once the support date expired, my templates all disappeared. I want to renew the support, but the web developer keep delaying due to their heavy work load. I am agitated with their pace and working attitude. I understood they have many project on hand, but they have to priorities job according to it urgency.
I decided to renew it myself but I don't know how? Can you advise? I am using woocommerce platform.
Regards
Zen
Hi Zenda Sng,
I am Vincent from Customer Service Department.
Can you contact me via Skype: [email protected] for a further and quick discussion on this.
I am waiting your request via SKype
Best regards,
Vincent
Zenda, What ever happened with your products disappearing after your support ended? Is the support fee associated with keeping your products? Can we not use the plugin without constant monthly fees?
Hello Chris,
Can you give me your order number for checking and give you the best solution please.
You can add my skype: [email protected] for a quick response.
Best regards,
Vincent
Email: [email protected]
Skype: [email protected]
Phone: + 84 868 901 261