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Many thanks for your contacting us. I am Vincent, working as Senior Account Manager and Consultant at Cmsmart. My pleasure to support you in this case.
Are you using the free version, right?
Can you send me the screenshot of this issue so that we could understand and support you better.
Regards,
Vincent
Sales Consultant Manager
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Email : [email protected]
Skype : live:vincent_4281
Phone/Whatsapp: +84 868 901 261