Dear James, yes the CMSmart company is terrible to work with.
MOQ = X
MOQ = X = Totall sum(all variations)

And variation is Y (in further use of variation or increase or decrease quantity STEP = Y)

The have set it up on product level.
But if I add to cart, on cart level, I can remove the variations and order less then MOQ.
The suppose it is normal that it only works in product but not in cart...

They want more money to make it working like 'a real business'.
Never encountered this problems before. I am in business for 25 years ;-)

What eCommerce platform do you use?

Woocommerce
I bought the NB designer plugin + Teepro Template last year august 2020 /// Cmsmart is not of any help.

I escalated the order to PayPal. I hope this will bring any solution.
I ordered custom code to work in an e-commerce store.
The code is only working on product level NOT in cart level.
I think you have the source code, you probably understand coding must work on each level.
I am still waiting...I hope you can cooperate to deliver the code as ordered.
I also clearly understand by now 'you refuse to make a refund' - but I did not asked for refund: I asked for the delivery of the working code.

Even the complaint on PayPal you can not read: I did NOT asked a refund.
I asked the working code as ordered and paid on April 28th : 200 USD
The code is not working.

Even the complaint on PayPal you can not read: I did NOT asked a refund. I did asked Paypal to intermediair a you asks money, more money and REFUSED a refund. So I did not asked a refund. Perhaps you must read: 1. the order I made 2. the complaint on PayPal?
I asked the working code as ordered and paid on April 28th : 200 USD
The code is not working.

Hi Sabrina,

I am sorry you are having such a frustrating experience. NBDesigner has many great features, but like all the online design solutions I have researched, it has some flaws in real-world business situations.

You uncovered something that is an issue for me as well. Now that I am aware of the problem, I have been working on a solution to loop through the cart items and validate total minimum quantities across cart items. In my particular case screen printed items must have the same design and total a minimum order quantity. However, the product base, size, etc. can vary so the test needs to be across multiple cart items. The real-world parameters make it a bit complicated.

I know you are very frustrated, I feel your pain. I worked through many issues so far in trying to get to a production-ready site. I am still trying to solve others. Maybe we can be helpful to each other. If you would like to compare notes with me, you can reach me by email at [email protected]. Communicating on this forum is too clumsy and I am interrupting your conversation thread with the vendor. So, feel free to reach out to me directly.

Cheers,

James

It is clear that you are twisting the facts.
Should you continue with this polemic I will consult an International lawyer.
1. I ordered custom code on April 28, 2021 : paid 200 USD
2. This would be ready within 7 days
3. 2 weeks later I was told to pay additional 600USD....
4. because I refused this, my code was not finished, or partially
5. the code works at product level but not at cart level: so it is unusable in the e-commerce system (your software)
6. You threatened again that I had to pay 200USD extra: so your subcontractors could buy food.... I would only get the code if I paid extra
7. I agreed with extra 200USD that I would pay after receiving the working code on all levels
8. it was promised that this was agreed and the code would be ready the same day
9. the next day I contacted them but got an answer that it was the day off
10. another day later the agreement was changed and I had to pay 200USD extra in advance
11. they threatened me
12. I waited another 4 days....until I got a message that there was no work on the weekend and again I was threatened that I would not get a code and that you refuse to refund the 200USD
13. then I wrote to PayPal to intervene: I did not ask for a refund but for the code as I ordered and paid for it
14. Decision: you are unreliable and I will take further steps

Goodmorning, It seems you have a lot of time writing on a support forum but NO time to handle customers orders. The only 'work' you can do is asking for more money.

Until now you DID not delivered the code as the order. The code is not working on cart level, only in product.
But since your software is an e-commerce software I am sure the code must be working also in cart and in payment procedure.
Customer can still order less the 100 pieces.

I did NOT raised a refund - but it seems you do not understand 1. coding 2. English.
I asked PayPal to intermediate as you refuse the finish my order. And with all these writings on this forum.
All your customers - if you might have - can read your attitude now.
Again 1 week have passed with only your writing on forums....

You already stopped working after 1 week and asked for 600USD extra. Remember?

Thank you

Goodmorning: I did NOT asked for a REFUND - I asked for the code I paid for.

But since I received a testlink yesterday you seems to understand I paid on April 27th but did not received any working code until now June 10th.
Since you insist to work on the ticket in Papayl please find my reply.

Goodmorning Netbase, you asked 20 times to continue working in this ticket. But I received your test site link yesterday June 9th. Unfortunately the code is not working. In cart I can order 15 + 85 (not steps of 10) now: correct? and it is not as asked (MOQ=100, sum of all variations =100 with minimum 10 as variation)
I can not test it with 2 products - you only set up 1 product with variations and MOQ = 100
So I can not test if when ordered 2 products the warning is showing up for the 1st product in cart or for the 2nd. Can you set it up correctly?