Yes good morning, it is not clear to me. Your community forum is not for support?
I can not ask any question in the community without blocking me?
Right?
I pay support, extended support but I do not get the answers. So I try your community. I am sure among your extend customer list there will be 1 who can help me out if your support is not able to do (or willing to do), right?
Thank you so much

Note: are you a chatbot?
I do not receive real help actually but always the same answer

Goodmorning
The only reply I received was from your collegae David.
He will only help me (i have a paid support) if I write good reviews.

Sure I will but without help and solution I can write the review.
I can only write good review if 1. I received help 2. I received the final solution

Right?

So you want me to read the support ticket saying : no help UNTILL you write good reviews….?

BUT THERE IS GOOD NEWS, finally I received some guiding from David just now. It is not fully solved but it is already a direction.

After this is completed I can write a review it can never be a condition of help if I pay for support, correct?

So I wait until solved.

Update template.
Situation: I bought template + plugin.
I paid for installation
I pay for support

Now the theme is outdated.
I asked about 10times for the update.

Finally this answer came:
I talked to the developer, they told me that your customization is done on the parent theme
So to update the theme you need to pay a fee of $100-$200 we will update it for you
And we will also ask the developer to find a solution to move that custom the child theme.
Thank you so much 
Best Regard

Goodmorning

I paid for the installation and I have a continuous support - I pay for.

Now you want to fuck me again and ask 100-200 usd to update a simple theme. What kind of people are you?

As I can read everywhere: you need to do custom coding and setting on child themes; So you did this on purpose to ask money again.
I paid software, I paid installation and I pay support.

We want to update the theme it selves, like with normal themes: we pay for lifetime updates. Now you ask money again?

You are evil company?

I have checked the 'new theme zip file' you have send me and I see that the newest file dates December 2020: I ask again what files are new?

When I pay templates, which I do for 20 years already, I always have support, at least 1 year. You do not have support for the theme, not 1 day? Strange isn't it.
You ask money for every step?

I am sure the update of the theme is included in the software.
And yes ON TOP I pay support.