Part of Cmsmart AI. Uses your Cmsmart licence.
Remove a photo's background or upscale it, right in the designer.
AI Remove Background and AI Upscale sit in the image toolbar of the Cmsmart designer: a transparent cut-out you can refine before applying, and a 2x or 4x upscale for low-resolution images.
Problem and outcome
The problem
Buyers upload logos on white boxes and phone photos that are too small to print. They give up, or they send a file that you must rework.
What good looks like
Example scenario: a buyer drops a company logo into the designer. One click removes the background, the low-resolution warning offers an upscale, and the design is ready to order without a message to your team.
How it works
A buyer uploads a photo to a product. A grey photo background would print as a box, and a low-resolution nudge offers an upscale.
Selecting the photo shows the image toolbar with the AI tools: Remove background and Upscale.
Remove background asks for the subject type, edge softness, high-detail mode, and a transparent or white output.
The cut-out opens on a transparent grid with Erase and Restore brushes and Smart Select, so the buyer can refine it before applying.
Upscale offers 2x or 4x for a small photo and shows the result before the buyer applies it.
Only what ships in the plugin or dashboard today, checked against the changelog.
A transparent cut-out of the subject, with options for subject type, edge softness, high-detail mode (for hair and fur) and transparent or white output.
Erase and Restore brushes and Smart Select let the buyer tidy the cut-out; the original stays faintly visible underneath for reference.
Low-resolution photos are upscaled toward print quality, with a preview before the buyer applies it.
The upscaled image is shown in a dialog with Apply upscaled image, so nothing changes on the canvas until the buyer agrees.
Lanczos is the fast classical engine and is recommended for line art and text; Real-ESRGAN gives sharper results on photographs but is slower and uses more tokens.
Optionally show an instant Upscale with AI suggestion on the canvas when a buyer adds a low-resolution image.
Layers that print from an original PDF are not treated as low-resolution, so vector artwork is not replaced by a raster copy (2.15.1).
Turn each tool on or off and choose who may use it (2.15).
There is no separate fee for this product. Each use spends tokens from your Cmsmart wallet, paid by you and never by your customers. The wallet is billed as a monthly plan.
Starter
$29 per month
3,000 tokens per month
$0.0097 per token
Pro
$99 per month
20,000 tokens per month
$0.005 per token
Business
$299 per month
100,000 tokens per month
$0.003 per token
Partner
$999 per month
500,000 tokens per month
$0.002 per token
Token plans as shown in the plugin under Cmsmart Cloud, Billing on 4 October 2026; the live plans in your dashboard always apply. How the token wallet works →
Real captures of the Cmsmart plugin 2.17.0 on our demo store. Customers, orders and data are demo data.
The photo's grey background would print as a box on the shirt.
The cut-out opens on a transparent grid, ready to refine with brushes or Smart Select.
Only the person prints, with no photo box.
A small photo is upscaled 2x or 4x, with a preview before it is applied.
Short clips (6 seconds) assembled from real captures. Press play; nothing moves until you do.
Remove background (6 seconds)
Upscale on a mug (6 seconds)
Subject type, edge softness, high-detail mode and the output background.
See the sharper image before applying it to the product.
After Process the edited design is saved on the product page, ready for Add to cart, and reaches the store as a normal order.
Measure it with your own numbers: the KPI column says what to track.
| Benefit | How it shows up in your business | KPI to track |
|---|---|---|
| Higher design completion | Customers fix their own images instead of abandoning the design. | Designs started vs orders placed |
| Less manual image work | Cut-outs and upscales happen in the designer, not in your inbox. | Design-help tickets per 100 orders |
| Better-looking prints | Low-resolution images are caught and improved before ordering. | Complaints about print sharpness |
Customers can turn a logo or photo into a printable design without leaving the page.
Fewer design-help requests to your team.
The same tools for every seller's customers, paid from the store owner's wallet.
What changed for this product, newest first. The full plugin history is in the release notes.
2.15.1
2.12.0
2.11.0
Before you start
Limits to know
What you need
Real numbers, real clients
What we have delivered since 2012, and what customers say about working with us.
Since 2012 · a Netbase JSC company · as of Sep 2026 · source: WorkSuite project records
Rated by customers on third-party sites (as of Sep 2026)
Teams in 80+ countries run their ecommerce projects with Cmsmart
Excellent service for the right price! - Fast support by chat / video! Happy to work with people like Chuong, always ready to fix all needs. Hope to work for many years with them.
Sven v B
Verified on Trustpilot
The website is very well made. However, I would like to point out the quick response of the staff, especially Ms. Andrea, who solved all our problems very quickly and kindly. Thanks.
Juš Jordan Kondić
Verified on Trustpilot
NBDesigner is a very robust plugin for printing shops. It may take a bit of time to learn, as I am, but the support team is there to help. I've been in printing 30 years and I am impressed with how the developers have thought this plugin through. It has everything.
Pamela Redman
Verified on Trustpilot
Read more testimonials Delivered & maintained with WorkSuite: tickets, tasks, milestones and invoices in one place. See how it works
AI Remove Background and AI Upscale. Both are in the image toolbar of the designer and are covered by the 2.12 release note together with Preflight.
No. The store owner pays in Cmsmart tokens. Customers never see a token or a price.
Yes. The result opens with Erase and Restore brushes and Smart Select, and nothing is applied until the buyer clicks Apply background.
Lanczos is fast and recommended for line art and text. Real-ESRGAN is sharper on photographs but slower and uses more tokens.
Yes. From 2.15 each tool has a toggle and an audience setting: everyone, signed-in members, or customers who have ordered.
Custom AI features are scoped and quoted per project through the AI integration request. The designer's AI Design tab is separate and uses the merchant's own OpenAI key.
The tools above are packaged and shipping. Connecting AI to your catalogue, support desk, ERP or print specification is custom development: we scope it with you, build it on your WooCommerce store and track it in WorkSuite like every client project.
Catch low-resolution artwork before it is ordered, and check the print file before it is printed.
See the product →Decide who may use AI in your designer, and turn AI clicks into leads.
See the product →Available to Cmsmart Ecommerce plugin users with an active licence. Start with a free trial licence, or tell us what you want AI to do in your store.
Cmsmart Ecommerce provides custom ecommerce and WooCommerce development services for web-to-print, product personalization, plugin support and API integration.
Web-to-print, WooCommerce, B2B and AI specialists who plan, build and support stores together. Meet the team behind Cmsmart.
