To resume: your support forum is not for people who purchased your software already and successfully operating it?
Perhaps somebody could help me out since your support ticket system is not working: you bounce back every question. I never receive any help.

I pay for support but I never receive support. Bad experience? Yes I have - I bought the plugin august 2020 and you keep on going with NO support.
Each question or problem/glitch you have in the software is bounced back with a question.
I never receive any help, tutorial, video OR solution.
So I try the support forum: is anybody out here with a working plugin?
Thank you

This is the answer
Why is the option customize sides small label / icon size: where to change it to big size like the other options

---> In printing options, option number of pages is not working with display type "large label"

If you want to be like other options, please customize the plugin

HOW TO CUSTOMIZE THE PLUGIN?

The theme is not update = outdated
This is the answer I got
Because at the moment request design we have not designed on some themes

We will update in the next version: I PAID FOR IT!

Now I receive the following messages on each ticket: it needs custom code I will quote you.

1. update theme = outdated
2. template button not showing
3. request design - you did not made and will not make?

I paid for the support.
Product WordPress PrintStore Solution
Premium Package
$79.99 1 $79.99

Can you send me the updates - tutorials - video or help guides?

Now I receive the following messages on each ticket: it needs custom code I will quote you.

1. update theme = outdated
2. template button not showing
3. request design - you did not made and will not make?

I paid for the support.
Product WordPress PrintStore Solution
Premium Package
$79.99 1 $79.99

Can you send me the updates - tutorials - video or help guides?

Thanks for your feedback guys