I have products with Templates set up
I can see the templates in the product when opening NB designer plugin
However the button USE TEMPLATES is not showing in the product page
where to set up this button/showing this button
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Hello Sabrina Maes,
Many thanks for your contact.
With the technical issues, please work with our team on our ticket system. And check your ticket and give David your admin information.
I really would like to remind you that you usually work on our system, rather than here.
Thanks so much again.
Best regards,
Sure I will working with David if he stops sending a questions back on each question I have.
A solution would be great - a help guide - a video - whatever BUT a solution
Is that possible?
Dear Sabrina Maes,
Thanks for your continuous replies.
We also asked you to reply and follow your ticket because with technical issues, our developers are responsible and they just work with all of the customers on our ticket system.
So, rather than the series of your replies here, please follow your tickets and work there because if you keep doing it here, it really wastes time that should be spent on other things or fixing issues, even, your issues still can't be resolved in the end.
And please check your tickets again because our team is going to reply you soon. Hope you can continue to cooperate with us on your ticket.
Your understanding, in this case, would be highly appreciated.
Best regards,
Update template.
Situation: I bought template + plugin.
I paid for installation
I pay for support
Now the theme is outdated.
I asked about 10times for the update.
Finally this answer came:
I talked to the developer, they told me that your customization is done on the parent theme
So to update the theme you need to pay a fee of $100-$200 we will update it for you
And we will also ask the developer to find a solution to move that custom the child theme.
Thank you so much
Best Regard
Goodmorning
I paid for the installation and I have a continuous support - I pay for.
Now you want to fuck me again and ask 100-200 usd to update a simple theme. What kind of people are you?
As I can read everywhere: you need to do custom coding and setting on child themes; So you did this on purpose to ask money again.
I paid software, I paid installation and I pay support.
We want to update the theme it selves, like with normal themes: we pay for lifetime updates. Now you ask money again?
You are evil company?
Hello Sabrina,
Sorry to hear about that.
Actually, your theme has been customized before and the update is not included in our support package that you paid for, so if you want to update the theme, you need to pay an extra cost.
And our developer also attached the file so that you can update yourself.
Thanks so much again and have a great day!!!
Best regards,