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Hello Quiriconi,
I am Vincent from Customer Service Department at Cmsmart.net. It is my pleasure to support you in this case. Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket and provide your information for us as admin account of your website, FTP account and your server cPanel info to get a professional support.
If you don’t know how to create a ticket, you can refer this link here: https://www.youtube.com/watch?v=BeoydX802w4&feature=youtu.be&t=3
Our support team is always available to help you.
Best regards,
Vincent
Skype: [email protected]
Email: [email protected]
Phone: +84868901261