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I'm happy to see that you are still offering your support, but I would be more happy if you would have done that with my request, which has now been unanswered for more than a month, no matter how hard I tried to get a response...
Your dev said 'We will consider your request and notify you if we have any solution.'. After which I have sent more replies to the ticket and several Skype messages to you personally. It has been solent on both fronts and my clients have abandoned your 'solution' for lack of support and feedback.