Over the past decade, e-commerce has revolutionized the way people shop, bringing convenience and accessibility to the forefront. However, this transformation has also raised customer expectations, pushing online stores to innovate and adapt continuously. How does this impact customer satisfaction? To succeed in today’s competitive landscape, it’s essential to understand the factors influencing customer satisfaction in e-commerce. Let’s explore the key elements that can make or break your customers’ experience! Why is customer satisfaction important? Customer satisfaction...

  Always creating, always innovating is the criteria we set out after each release. In this release, we bring you features that can greatly help you manage, diversify and optimize your workflow. Online design from CMSmart version 2.7.5 will help you improve image processing speed, more diverse designs, provide a full range of design tools, accurate vector support. , flexible Export capabilities, help you easily manipulate and manage images, documents in the design process in the...

The average attention of an internet user is from 5 to 8 seconds. That’s all the time that you make an impression on your store to nudge your customer to make a purchase. You don’t have too much time and there’s no salesperson to tell you what’s ‘popular’. That’s where product labels come in. You can see more tips to catch the customer attention How To Improve Your Ecommerce Website – Tips What are product...

Delivery process strategies can increase sales online. 80% of customers say they will never come back after a poor delivery process, your company’s on-time delivery must be good. On-time delivery leads to customer satisfaction, enhances your efficiency, and draws new customers.  Why On-time Delivery Is So Important? No matter what industry of your business, delivering packing on-time is essential. Here are some of the importance of on-time delivery that we would like to stress to you: When...

Shipping delays cause lots of problems for online retailers. On average 6% to 12 packages are delayed. It increases to 30% during peak periods such as Christmas. Although you may find a way to deal with shipping delays, they can negatively impact your online store both new customers and existing ones. In this article, we will discuss the reason why shipping delays and how to deal with late deliveries. What Causes Shipping Delays? Shipping delays can...

Online buyers always want clean and accurate delivery dates at checkout, regardless of what they buy or where they are located. They need to know about the delivery date. When customers go to online shopping and go to the checkout page, they expect to amount shipping money and information about the delivery dates.  Delivery date details are always a good thing to show. Because sometimes they need to buy a gift for a birthday or...

Customer loyalty is not easily created. Customers are loyal when the company can fulfill them best. Don’t care about a positive history with your brand, if a competitor puts a better offer on the table then the customer is going to take it. Here is a way to build a customer loyalty program. But first you should read Everything You Need To Know About Types Of Customer Loyalty Programs 1. Choose a great name. The first step to...

If your ad budget is tight and you don't know where to start. How to promote an event? Event promotion can seem overwhelming if you're trying to solve all the problems at once. There are so many different ways to promote events online, it's hard to know where to start. However, you can break your plan down into smaller parts, and things seem much easier to achieve. Don't worry, we're here to help. Promoting your event...

Loyalty makes your customers come back and keep your store outstanding from your competitors. Building up customer loyalty is difficult. You have to dedicate the money, time, and budget. Although building your customer loyalty programs take lots of effort, they totally are worthy. You can see more here Reward Point System: Why Should Your Business Have It?. Today we are going to look at everything you need to know about the type of customer...

A Reward Point System is one of the best ways for businesses to entertain their new and old customers. It not only helps you attract more new customers and provide them with strong incentives to come back to your store but also ensures thạt loyal customers feeling of being valued by your business and willing to introduce your products to their family and friends. Before building your own reward point system, you should understand...