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Hello Rob,
I am Vincent from Customer Service Department at cmsmart.net.
It is my pleasure to support you in this case. According to checking, i saw that your support period has been expired ( because your order was in 2016)
Now you are recommended to take a renewal with 45% discount for this order to get our support as well as update.
Best regards,
Vincent
Skype: [email protected]
Email: [email protected]