1. One of my extensions doesn't work with this theme

This theme is not compatible with all third-party extensions. During using the template, there will appear conflicts when there are some extensions not working with this theme. It is because the extension and the theme override the same Magento template file, resulting in the problem.

To resolve this case, you need to customize the theme and merge two conflicting template files into one template file. It is also recommended that this is not a specific issue, very common rule of all Magento themes and extensions.

2. One of the features stopped working after the third-party extension was installed

There can be a conflict if the extension and the theme override the same Magento template file. You should contact the author of the extension for more information. Also, check your log files in var/log/ (log settings should be enabled in System >Config> Developer) for more details.

Further reading

Frequently asked questions

How do I pay securely?

Contracts and payments go to the company, Netbase JSC: plans are paid through PayPal; services are invoiced by Netbase JSC under a written proposal and paid by bank transfer to Netbase JSC's company account or by PayPal Business. Cmsmart (Cmsmart Ecommerce) is the ecommerce brand of Netbase JSC, a company based in Hanoi, Vietnam.

How do I contact Cmsmart or get a quote?

Message the Cmsmart team on WhatsApp at +84 937 869 689 or email project@cmsmart.net; the contact page at cmsmart.net/contact lists every channel, and Request a quote (cmsmart.net/project-proposal) sends a project brief. Customers with a licence open a ticket from the dashboard.