2.1 Support Policy

This user guide helps you with a problem about theme installation and configuration- please read it carefully.

Theme Support

Our WordPress team is dedicated to providing customers with the best Quality, Value, and Services. If you encounter some bug of a product or have other problems with the theme, please refer to chapter Troubleshooting. If you don’t find there, we would love to hear from you. For feedback about our products, please feel free to contact us at:

@Support Service

Our forum for updates and news.

@CMSMart Forum

Some other contact information:

@CMSMart on Facebook

You can also follow us on Twitter!

@CMSMart on Twitter

If you have any questions, don’t hesitate to contact us:

Administration department: [email protected]

Sales department: [email protected]

Support from Netbase Team will be defined as follows:

  • Support time:

Monday – Friday 8:15 AM to 6:00 PM UTC+7

Saturday: 8h15AM to 12:00PM UTC+7

Item support includes:

  • Solving all questions or technical problems regarding the item and its features.
  • Fixing bugs and reported issues.
  • Providing updates to ensure compatibility with new software versions.

Customization request on our products:

As you bought products from Cmsmart, you can begin to request additional services which are specific to your website. The services can be:

  • Theme Installations Services with DEMO data
  • Plugin Development Services
  • Themes Customization Services
  • Full E-commerce website set up
  • SEO services
  • Website Maintenance Services
  • Website Speed Optimization Services

Please feel free to send your request to our Project Department at:

Email: [email protected]

Our team will get back to you with detail implementation plan and pricing.

We hope we can help you to bring more values to your website projects, and treat you fair as our beloved client.

2.2 Third – party plugin

This theme may not be compatible with some third-party plugin. There are thousands of available WordPress plugin and we cannot make our theme compatible with all. Only the “default” WordPress theme is compatible with all third-party plugins because all plugins are designed to work with it. However, nobody uses “default “theme, everybody often uses custom themes. So, we are not responsible for the problem when you install other plugins on our theme.

We are sure that this theme compatible well with available plugins in it and if have problems with our plugins in this theme, we will have a responsibility to support for you.

This isn’t something specific to our themes; this is a general rule for all WordPress themes and plugins.