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Hello Grant,
Many thanks for your purchasing our products. I am Vincent from Customer Service Department at Cmsmart.net. It is my pleasure to support you in this case.
Kindly create a ticket and provide us with your admin info, FTP and Cpannel so that our dev team can check and support you. (Please create a ticket at http://cmsmart.net/your-profile/user_list_ticket)
Best regards,
Vincent
Skype: [email protected]
Email: [email protected]
Phone: +84 868 901 261