I write in Hebrew.
When I download a pdf, the text appears as question marks.
In addition, there was a display of a text box disappeared, (sends a picture)
And I can not download a picture with the background of the product - just text (which does not help me.)
what can I do?
It's very urgent for me!
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Hello Netanel,
How are you?
I am Vincent here. Kindly follow the ticket 5ca06ab2a4b122665086e473
Our dev team will support and update for you soon.
Regards,
Vincent
Skype: live:vincent_4281
Whatsapp: +84 868 901 261
Email: [email protected]
This is current issue with the plugin. Even if you have the font installed on your computer it still isn't displaying the font as it should. They need to create PDF's that are outlined in order to fix this issue.
I'm not satisfied with the service.
I receive very general and irrelevant answers
And instead of correcting the problems, they reject me again and again
That's the message I got three weeks ago: (!!)
Ok, I'm investigating your issue. I will try to answer and solve your issue soon
It's very hard to work like that.
My patience is over
Yes the problem still exists. I asked your developer to update me a version to keep my designs. I still have not received a response. I will be happy to handle you soon.
Hi,
I am facing the same issue.
when I do:
file -> export -> CMYK JPG
it export a zip format, and there is the final .jpg file there, However the quality doesn't seem to change no matter how high i set it in settings of "Default output resolution - DPI"
Dear Mike,
Many thanks for your contact. Have you tried to save as SVG type so that the resolution will better?
If not, please contact us via support ticket and our team will provide solution,
Best regards,
Ken