Hi there,
i've a problem with the resolution's output image. I just uploaded some images and text into my designer, but when i complete the order, the resolution of the output image is too low quality. Although the DPI is setted to 300, when i download the design (in JPG,PNG,PDF) the DPI is automatically set to 72. Can someone help me to resolve this problem?
Many thanks for your contacting us. I am Vincent, working as Senior Account Manager and Consultant at Cmsmart. My pleasure to support you in this case.
Kindly send us the screenshot for the issue you are talking about.
I am editing the products at 300 dpi and when I go to export after making the purchase it exports in PNG at 72 dpi
Hi Romeu,
Kindly provide us with your admin info.
Kindly send details to my email: [email protected] for security
Regards,
Vincent
we are having the exact same issue. could you please post the solutions to the requests??
Hi Roelof,
Kindly follow the ticket then our dev team will update and give you the solutions.
Regards,
Vincent
Hi I have the same problem,
Please give me a solution
Hello Mike,
As checked in our ticket system, the team has provide you with possible solution for this. You can take a look at your ticket and try.
Feel free to let us know if the solution is good to go,
Best regards,
Ken
We are experiencing a similar problem when a customer uses a PDF in a design the final output file randomly uses the 72DPi image that is listed as the resource and not original PDF which destroys all text and vectors.
Good morning, I'm having the same problem.
Hi Romeu,
Many thanks for your contacting us. I am Vincent, working as Senior Account Manager and Consultant at Cmsmart. My pleasure to support you in this case.
Kindly send us the screenshot for the issue you are talking about.
Regards,
Vincent
Sales Consultant Manager
-----------------------------------------
Email : [email protected]
Skype : live:vincent_4281
Phone/Whatsapp: +84 868 901 261
I am editing the products at 300 dpi and when I go to export after making the purchase it exports in PNG at 72 dpi
Hi Romeu,
Kindly provide us with your admin info.
Kindly send details to my email: [email protected] for security
Regards,
Vincent
we are having the exact same issue. could you please post the solutions to the requests??
Hi Roelof,
Kindly follow the ticket then our dev team will update and give you the solutions.
Regards,
Vincent
Hi I have the same problem,
Please give me a solution
Hello Mike,
As checked in our ticket system, the team has provide you with possible solution for this. You can take a look at your ticket and try.
Feel free to let us know if the solution is good to go,
Best regards,
Ken
We are experiencing a similar problem when a customer uses a PDF in a design the final output file randomly uses the 72DPi image that is listed as the resource and not original PDF which destroys all text and vectors.