- Platform WooCommerce
- Cmsmart product Cmsmart Ecommerce
Project overview
Get to know this project through its key features and benefits.
Challenge, solution & features
How we approached this build, what we built, and what shipped.
The challenge
As the print industry transitioned towards online solutions, Botak Sign recognized the need to modernize its ordering system to remain competitive. Customers wanted a seamless online experience where they could easily place orders, understand service offerings, and upload designs without complications.
The primary goals were to streamline the ordering process, enhance the online presence, improve customer engagement, and simplify service discovery. By focusing on these objectives, Botak Sign aimed to reduce operational bottlenecks and enhance customer satisfaction.
What we built
Botak Sign Pte Ltd has been a prominent player in the printing industry since 1991. Initially specializing in vinyl sticker cutting, the company has evolved to offer a range of services, including large format inkjet printing. Dedicated to enhancing service quality and operational efficiency, Botak Sign invests continually in new technology and methodologies to meet the needs of its customers.
To achieve these goals, Cmsmart collaborated with Botak Sign to transform their online platform. This solution provided a clearer catalog structure, making it easier for customers to navigate through various service offerings. The enhanced online ordering flow enabled customers to configure products effectively and upload their artwork with minimal effort.
The implementation was executed in phases, focusing initially on assessing existing workflows and identifying pain points. Following this, Cmsmart developed an integrated solution that enhanced user interaction and facilitated smoother order processing.
As Botak Sign continues to embrace new technologies, the partnership with Cmsmart stands as a testament to the company's commitment to innovation in the printing sector. The ongoing improvements are expected to further enhance operational efficiency and customer engagement, establishing Botak Sign as a leader in the printing industry.
Cmsmart modules used
Built with Cmsmart Ecommerce on WooCommerce.
- Improved online catalog structure for easier product navigation and service discovery.
- Streamlined ordering processes that minimize steps and enhance user experience.
- Online design upload functionalities allowing customers to submit artwork directly.
- Enhanced service visibility through a structured portfolio, making it easier for customers to find relevant offerings.
Capabilities as listed in the project record.
The result
The collaboration with Cmsmart resulted in a faster and more intuitive ordering experience for Botak Sign’s customers, reducing the time taken for order placement significantly. The improved discoverability of services led to higher engagement rates and customer satisfaction, ultimately supporting Botak Sign's mission to deliver quality prints quickly and effectively.
As described in the project record.
Support
Plan your project with our founder
Huy Nguyen (David)Founder & CEO, Cmsmart · Netbase JSC
“Tell me about your project — I read every request personally.”
- Free scoping call with an ecommerce consultant
- Written proposal with scope and price before any work
- Since 2012 · 6,300+ client projects in 80+ countries
How it works
How we run your project
The same WorkSuite-backed flow you see in your cmsmart.net dashboard, from first request to handover.
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Step 1
Request & scoping
You submit a request at project-proposal and an ecommerce expert reviews your requirements.
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Step 2
Proposal & estimate
A written scope and price before any work starts -- you can see it in your dashboard.
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Step 3
Milestones & tasks
Your project runs as milestones and tasks with a project manager; progress is visible in your dashboard.
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Step 4
Milestone payments
Payment terms are set per project in your proposal; each milestone is invoiced in your dashboard and paid online with PayPal.
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Step 5
Support tickets
Questions and change requests go through tickets in your dashboard, with your project's history kept.
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Step 6
Handover & maintenance
After delivery and testing on your store, optional maintenance and backup are available.
Benefits
What this build changed for the business
Discover the advantages and value users gain from using this project.
Faster online ordering
Clearer service discovery
Cleaner order details
Safer artwork handling
More reliable checkout
Smoother internal handoffs
Real numbers, real clients
Trusted by store owners in 80+ countries
What we have delivered since 2012, and what customers say about working with us.
- 6,300+ client projects since 2012
- 4,600+ projects delivered since 2012
- 1,800+ live stores online now
- 80+ countries clients worldwide
- 500+ custom development projects since 2012
- 120+ engagements running 5+ years ongoing support
Since 2012 · a Netbase JSC company · as of Sep 2026 · source: WorkSuite project records
Rated by customers on third-party sites (as of Sep 2026)
Teams in 80+ countries run their ecommerce projects with Cmsmart
Greate Support, Greate Product with a lot of options. We was surprise, the the support work perfect and fast. Thanks
CybeRyder CopyShop
Verified on Trustpilot
Great plugin and team that help to make the e-store stand out of the crowd in this competitive ecom space!
Will Tan
Verified on Trustpilot
Cmsmart was really easy to install onto our website. Customer service were able to answer any queries we had very quickly and so we got this up and running in a short space of time. The theme and plugin from Cmsmart is really simple to use, friendly dan very powerfull. Overall, it's been a great experience so far! Would highly recommend
tendi rahmat
Verified on Trustpilot
Read more testimonials Delivered & maintained with WorkSuite: tickets, tasks, milestones and invoices in one place. See how it works
FAQ
Frequently asked questions
Common questions about this kind of build.
What parts of the ordering journey does it improve?
Who is this workflow best suited for?
Can customers upload artwork during checkout?
Will this work for both standard products and custom print jobs?
Does it handle delivery and shipping price display issues?
How does it prevent missing order details?
What if customers report items being added to the cart unexpectedly?
Do I need to change my current storefront design?
- Signage & Display
- WooCommerce
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- WooCommerce
Enhancing Online Ordering for Custom Signage and Printing Solutions
View case study
- Signage & Display
- WooCommerce
Digital Signage Solutions Enhancing Online Print Ordering Experience
View case studyThe team behind it
The team behind these projects
Account Manager
Project Manager
Business Analyst
Developers & QA
- Scoped first by an Account Manager and a BA
- Milestones and sprints tracked in WorkSuite
- Support and growth after launch
Want a project like this?
We work remotely with clients in 80+ countries; contracts and payments go to Netbase JSC. Talk to the CEO, Huy Nguyen (David), on WhatsApp +84 937 869 689 or at project@cmsmart.net.
Request a similar project
Cmsmart Ecommerce provides custom ecommerce and WooCommerce development services for web-to-print, product personalization, plugin support and API integration.
Web-to-print, WooCommerce, B2B and AI specialists who plan, build and support stores together.
Meet the team →
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